Health System Specialist - Systems Redesign Program Manager

This position is a Health System Specialist (Systems Redesign Program Manager) with the VHA VISN 1 Office of Quality Management. The incumbent plans, leads, and evaluates the VISN Systems Redesign program, applying Lean, Six Sigma, and other process improvement methods to improve clinical and administrative operations. The incumbent also advises executive leadership and coaches improvement staff across the Network.

The Systems Redesign Program Manager serves as the VISN's primary subject matter expert and point of contact for Systems Redesign. The incumbent plans, directs, and evaluates process improvement initiatives across clinical and administrative programs throughout the Network. Major duties include, but are not limited to: Plans, develops, coordinates, and carries out the VISN Systems Redesign program and projects, and is accountable for outcomes measured against VHA national process improvement benchmarks. Designs and conducts broad-scope process improvement assessments of health care systems at the regional, market, and facility levels. Gathers and analyzes large volumes of narrative and statistical data using advanced qualitative and quantitative techniques to evaluate the effectiveness, efficiency, and productivity of programs. Identifies deficiencies and recommends corrective action or redesign. Leads or co-leads major VISN-wide improvement initiatives in partnership with Network chief officers and facility leadership. Consults with executive leaders, managers, and staff on improvement priorities and on applying Lean, Six Sigma, Theory of Constraints, systems theory, and queuing theory. Negotiates with management to accept and implement recommendations that involve substantial resources or significant changes to established procedures. Establishes process controls and tracking methods to monitor redesign projects and confirm that approved actions are completed. Prepares reports, project papers, and briefings for VISN and VHA Central Office leadership, and responds to national program office requests on behalf of the VISN. Establishes and leads committees and workgroups. Spreads effective practices across the Network and represents the VISN at national collaboratives and conferences. Recommends new standard work and revisions to VISN policies and procedures. Develops guidelines and criteria for measuring program accomplishments. Builds regional improvement capability by coaching and mentoring Systems Redesign staff, and leads the regional Continuous Process Improvement education program. Work Schedule: Monday - Friday 8:00am - 4:00pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist - Systems Redesign Program Manager/PD00019VS Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.