Table Games Assistant Shift Manager

Position Summary:

The Table Games Assistant Shift Manager assists the Shift Manager with overseeing the daily operations of the table games department during their assigned shift. This includes managing staff, ensuring compliance with regulations, and maintaining high levels of guest service and game integrity. They are responsible for opening and closing games, resolving disputes and game performance. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will directly report to the Table Games Shift Manager.

Essential Functions:

• Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
• Have a thorough understanding of T31 and anti-money laundering.
• Ensure compliance with Federal Currency Transaction reports and Multiple Transaction logs.
• Responsible for all rules, policies and procedures related to all gaming activity and ensuring that their assigned shift is consistent in adhering to rules, policies and procedures.
• Work in direct cooperation with the Surveillance and Internal Control Departments to ensure asset protection and the continued profitability of North Fork Mono Casino.
• Directs, supervises, and observes all activities within the Table Games department on their assigned shift, ensuring compliance with company, departmental, and regulatory policies and procedures.
• Ensures the security of games, money, and personnel, monitoring for cheating and other illegal activities.
• Strives to create a positive and enjoyable experience for all guests, addressing any concerns or feedback.
• Responsible for safeguarding Company assets.
• Implement department policies and procedures established by management.
• Ensure compliance with Federal Currency Transaction reports and Multiple Transaction logs.
• Maintain appropriate staffing levels using guidelines for utilization.
• Maintain all Team Members' attendance files and review monthly evaluations.
• Ensure proper maintenance of all table games equipment.
• Other job-related duties as assigned.

Required Skills/Abilities:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Excellent verbal, written communication skills, Team Member and Guest relations skills, organizational skills and the ability to handle multiple tasks.
• Strong knowledge of all casino table games.
• Understand and practice the company culture. Ensure that the culture is known, owned and practiced by all Team Members.
• Understand and comply with all Company and departmental rules, regulations, policies and procedures.
• Ability to coach, counsel and discipline Team Members.
• Ability to work any shift or hours.

Minimum Qualifications:

• High school diploma or GED required.
• Minimum of three (3) years supervisory experience as a Table Games floor supervisor or pit manager required.
• Minimum of five (5) years experience in table games required.
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
• Must be at least 21 years of age.

Physical Requirements:

• All work is performed on site in Madera, CA.
• Requires manual dexterity to perform job related functions.
• Ability to sit, stand or walk for the duration of their shift.
• Ability to bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, sit, stand, or stoop during or for the duration of their shift.

Work Conditions:

Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage.

Important Notices:

• When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
• This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.