Medical Secretary Lifecare

Medical Secretary

Join our team as a Medical Secretary and play an important role in creating a positive, patient-centered experience!

We are seeking a friendly, organized, and detail-oriented Medical Secretary to provide clerical, scheduling, registration, and customer service support in a busy medical practice. This position is an excellent opportunity for someone who enjoys working with people, using technology, and being part of a collaborative healthcare team.

What You'll Do

• Welcome and assist patients, families, physicians, staff, and visitors with professionalism and courtesy.

• Answer incoming calls, take messages, provide information, and coordinate patient needs.

• Schedule appointments and complete accurate patient registration.

• Maintain and update patient information in the electronic medical record (EMR).

• Verify insurance eligibility and ensure referrals and authorizations are in place.

• Collect co-pays and other payments and explain office financial policies as needed.

• Process routine medical record and release-of-information requests.

• Enter and maintain accurate demographic, referral, diagnosis, and order information.

• Support pre-visit planning and patient-centered medical home workflows.

• Help patients understand how to access their care team and services.

• Maintain confidentiality and follow all applicable policies, procedures, and legal requirements.

• Participate in EMR and practice workflow training to maintain proficiency.

• Perform other duties as assigned.

Why You'll Be a Great Fit

The ideal candidate is professional, compassionate, dependable, and comfortable working in a fast-paced environment. You should enjoy helping people, communicating with a variety of individuals, and making sure patients receive a welcoming and efficient experience from the moment they contact the practice.

No license or certification is required for this position.

What We're Looking For

Required:

• High school diploma or equivalent.

• At least 1 year of experience in an office, banking, retail, or other professional setting with direct customer interaction.

• Strong computer skills and ability to learn electronic systems.

• Excellent customer service and communication skills.

• Ability to multitask, work under pressure, and work effectively as part of a team.

Preferred:

• Previous medical office or hospital experience.

• Medical terminology coursework.

• Experience with customer relations in a healthcare setting.

• Completion of a related medical practice training program.

• Experience with medical coding procedures.