Spa Reservation

Job Summary

The Spa Reservations Agent is responsible for managing all spa bookings and inquiries primarily via phone and email. This role serves as the first point of contact for guests, providing a warm, professional, and knowledgeable experience while assisting with scheduling services, answering questions, and promoting spa offerings. Ensures accuracy of all reservations, maximizes appointment availability, and delivers exceptional customer service to create a seamless and positive guest experience from the first interaction.

Job Duties

Wednesday-Sunday -3:30pm-8:30pm

Spa Reservations

• Answers the telephone: answers questions, handles inquiries, directs the calls, makes appointments, etc.
• Acts as a resource for all policies, programs, services/activities involved with the spa. i.e., cancellations policies, service charges, retail items, treatment procedures, options available, greens conditions, etc.
• Schedules appointments for services, for same day as well as future reservations for spa.
• Continually strives to understand all the services, products and retail items offered and stays up to date in changes/additions.
• Maintains a sense of order and efficiency in spa operations through properly scheduling guest appointments.
• Maintains effective guest and interdepartmental relations.
• Ensures a pleasant and memorable experience for each guest and is willing to go above and beyond as necessary to accomplish this.
• Makes confirmation calls for all spa appointments
• Returns any missed calls or voice mails

Additional responsibilities as needed.

Education and Experience

• High school diploma or equivalent
• One-year related customer service experience, preferably in a luxury spa or hotel setting
• Experience using reservations and POS systems preferred.

Skills & Abilities

• Strong verbal communication skills
• Excellent time management and organizational skills
• Basic computer and math skills
• Ability to pay close attention to detail
• Ability to work a flexible schedule, including evenings, weekends and holidays to accommodate business need

Physical Requirements

• Ability to stand for extended periods, walk, hear, talk, kneel, bend, stoop, grasp, reach and perform repetitive motions.

Ability to push, pull, lift, carry or otherwise move up to 10 lbs. regularly and up to 50 lbs. occasionally.

Discover Naples Grande Beach Resort

A Luxury Choice among Hotels in Naples, Florida

A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.

Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.

Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:

Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.

Formerly known as the Registry Resort and the Waldorf Astoria Naples, the hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.

Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.

The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.