Unit Manager – Retirement Inforce Operations - Remote

Symetra is seeking an engaged and people-focused Unit Manager to lead a team responsible for delivering exceptional service and operational excellence within Retirement Inforce Operations.

About the role

In this role, you'll develop talent, build high-performing teams, and create an environment where employees can do their best work while achieving business, customer, and service objectives. This is an opportunity for a leader who enjoys coaching others, driving continuous improvement, and balancing employee development with operational results.

What you will do

Lead and Develop Talent

• Coach, mentor, and develop team members to support performance, engagement, and career growth.
• Set clear expectations, provide ongoing feedback, and hold employees accountable for results.
• Foster an inclusive, collaborative team culture where diverse perspectives are valued.
• Support training, onboarding, succession planning, and workforce development initiatives.

Drive Operational Excellence

• Manage day-to-day workflow to achieve service, quality, and productivity goals.
• Monitor performance trends and identify opportunities to improve efficiency and customer outcomes.
• Ensure operational, regulatory, and compliance requirements are consistently met.
• Make staffing recommendations and support resource planning to meet business needs.

Partner and Improve

• Resolve complex customer and partner concerns with professionalism and sound judgment.
• Communicate departmental priorities and organizational goals effectively.
• Champion process improvements that enhance team effectiveness and customer experience.
• Build expertise in Retirement Operations to support informed decision-making and leadership.

Why work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit Manager

“I started my Symetra journey through a temp role in Agency Services. I appreciated the flexibility of remote work and the opportunity to learn new areas of the business. Leadership valued my ideas and gave me a chance to contribute and grow, which led to a full-time position.  I’ve been able to join ERGs, expand my network, and continue learning on a range of topics. I stay because of the culture—Symetra truly invests in its people, promotes diversity and inclusion, and offers great resources to support both career development and work-life balance.” - Carena M.R., Unit Manager

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $66,100 - $110,100 plus eligibility for annual bonus program

Who you are

• High School Diploma required. Bachelor's degree preferred.
• 1+ year of experience in operations, financial services, retirement services, insurance, customer service, or a related business environment required.
• Previous people leadership, supervisory, coaching, or team lead experience preferred.
• Strong communication, relationship-building, and leadership skills.
• Ability to coach, develop, and inspire employees to achieve individual and team goals.
• Experience managing competing priorities while maintaining a focus on quality, service, and operational effectiveness.
• Sound judgment and decision-making skills with the ability to resolve complex issues.
• A data-informed approach to identifying trends, solving problems, and improving outcomes.
• Ability to influence, collaborate, and build partnerships across teams.
• Commitment to fostering an inclusive workplace where diverse perspectives are respected and valued.

Travel:

Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

 

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

 

Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

 

Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

 

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

 

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

 

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered