Medical Support Assistant (Advanced) - Mental Health

The incumbent serves as a Medical Support Assistant (Advanced) (AMSA) within the Fargo VA Health Care System. The AMSA provides clerical administrative support in the coordination, care, and treatment provided to patients throughout Mental Health services.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include (but not limited to): Follows the current VA Scheduling Directive and Minimum Scheduling efforts. Greets and check-in patients, assists patient with mobile check-in if needed; gathers medical information if needed. Refers patients to the appropriate member of the health care team as needed. Reports backlogs, difficulties in meeting deadlines, and uncooperative physicians. Identify customer's concerns, performs the tasks required to resolve the issues accurately and timely, and follow up as necessary to ensure a satisfactory resolution. Monitors copying and faxing; answers and routes incoming phone calls. Checks recall reminder lists to avoid delinquencies; prepares for clinics-including printing appointment and clinic lists. Maintains medical charts: generates patient workload reports and monitors activity; serves a technical advisor and liaison (VISTA, CPRS, VSE, IPPS, etc.,); responds to secure messages; responds to appointment requests through VAOS. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.