Supervisory Medical Support Assistant

This position is located in the Rehabilitation & Extended Care (REC) Service Line at the St. Cloud VA Health Care System and is the first administrative point-of-contact for patients and family members entering the care units. The MSA position involves technical work concerned with the day to day administrative functions within the outpatient clinic. The position provides administrative support to clinical staff members and patients.

Functions or Scope of Assigned Duties: Plans, directs, and oversees all administrative and scheduling operations across the service line; Assigning and evaluating work; Resolving complex operational and patient care issues; Identifying training needs; Evaluating new equipment and systems; Recommends process improvements; Making final decisions regarding selections, performance evaluations, and disciplinary actions; Ensures comprehensive oversight of MSA activities by maintaining coverage across all units; Conducting audits and quality reviews; Managing workload distribution; Developing and maintaining employee schedules; Providing orientation and ongoing training for new and current staff while ensuring all required training is complete; Coordinates clinic flow, establishes and maintains outpatient clinics; Maintains compliance with VHA scheduling policies; Assists with consults management, open encounters, and insurance capture functions; Collects, analyzes and runs reports as needed; Provides relief coverage; Interpreting and verifying provider orders; Scheduling, canceling and re-scheduling appointments and consults; Preparing for clinic visits; Updating patient demographics and insurance information; Serves as primary liaison between administrative staff, clinical personnel, and leadership to ensure efficient daily operations and high quality patient service. Work Schedule: Monday-Friday 7:30am-4:00pm Telework: Ad-Hoc Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.