Administrative Officer- Blind Rehab & Optometry Service

The Administrative Officer (AO) of Blind Rehabilitation and Optometry Service (BR/O Service) is responsible to the Chief, BR/O Service. The incumbent develops and directs all administrative functions of the BR/O Service at the Battle Creek VA Medical Center and the Wyoming VA Clinic.

Major duties include, but are not limited to: Apply analytical methods and detailed study procedures for ongoing assessment of BR/O Service performance metrics and care delivery. Must exercise independent, creative judgment in accomplishing major duties; develop background and management options, available to deal with complex issues and problems; and ensure proposals submitted by staff of various diverse natures are complete and all implementation actions are accurately identified. Taking initiative in program planning and development, managing all resources, and establishing and maintaining communication with all Services within the Medical Center. Makes recommendations to the Chief on such matters as desirability of changes in the organizational structure and the specific changes to be made. Monitors services provided, delivers presentations to facility leadership on service performance, prepares reports on consult requests and responses. Responsible for tracking and developing performance measure monitors to assure quality in BR/O Service. Develops, plans, and implements process improvement measures as needed to maintain or improve patient satisfaction. Responsible for program compliance with regulatory agency requirements. Monitors compliance and communicates regularly with quality assurance personnel. Advises care line managers and employees on the interpretation and application of a variety of human resources procedures including staffing, performance standards, performance evaluations, competencies, and related areas. Serves as the Human Resources liaison ,monitoring service staffing movements and preparing and submitting requests for staffing actions to appropriate boards/committees and HR. Ensures that performance ratings, utilizing the current employee performance system or process, are submitted in a timely manner in accordance with regulatory guidelines. Assures BR/O staff adhere to administrative deadlines and requirements. Clearly communicates all staff performance levels to Chief, BR/O Service regularly, and maintains confidentiality. Monitors and analyzes workload and production of the care line clinicians. Works closely with Health Administration Service to ensure grid accuracy and timeliness of any creations and/or alterations. Responsible for strategic planning, program development, and development of policies and SOPs with input from Chief, BR/O Service. Responsible for meeting performance improvement measures by monitoring progress toward meeting performance measures and developing and initiating solutions for process improvement. Prepares and presents briefings to upper-level management. Assesses and makes recommendations regarding available resources. Maintains close working relationship with Program Mangers to maintain functional and efficient staffing levels and Veteran scheduling availability. Assures Joint Commission, Office of Inspector General and other oversight/regulatory agency readiness. Investigates and drafts responses to patient complaints. Oversees and coordinates clinic setups, space issues, and equipment issues. Rounds independently and with BR/O Chief. Follows up with any issues that arise. This involves working in collaboration with all levels of supervision and services at the Medical Center. Responsible for strategic planning, program development, and development of policies and SOPs with input from Medical Center Program Managers. Responsible for meeting performance improvement measures by monitoring progress toward meeting performance measures and developing and initiating solutions for process improvement. Prepares and/or presents briefings to upper-level management. Ensures compliance with VHA directives and local policies. Work Schedule: Monday-Friday, 0800-1600 Telework: Ad-hoc telework may be available at supervisory discretion. Position Description/PD#: Administrative Officer- Blind Rehab & Optometry Service/PD918530

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.