Medical Support Assistant (Advanced)

The Advanced Medical Support Assistant (AMSA) within the Business Office Enrollment and Eligibility section, serves as the primary administrative contact for current, new, transferring and travelling Veterans. The role involves advising applicants on the health benefits they are legally entitled to.

This Advanced Level Medical Support Assistant (AMSA) position serves as a Patient Service Section AMSA and is a foundational role within the area. The incumbent collaborates with other members of the facility's healthcare team and other VA healthcare facilities to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.Major duties include, but are not limited to: Receipt, intake, modification, and indexing of health administrative and health benefits related information. Work collaboratively within an interdisciplinary coordinated care delivery model to schedule; Use the Integrated Scheduling Solutions (ISS) package to enrolling Veterans under the MTF program for Primary Care, Mental Health or other specialty care related needs, Toxic Exposure screenings, and Military Environmental consults. Coordinate with the patient care team is essential to review clinic schedules, ensure efficient utilization, and the even distribution of new patient appointment slots among healthcare providers, using various clinic and utilization reports. Work Schedule: Monday - Friday 7:30am -4:00pm. Telework: Ad-hoc telework may be approved for inclement weather only. Virtual: This is not a virtual position. Functional Statement #: 61252F. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: *There is no substitution of education for experience at this grade level.