Medical Support Assistant

This position is located within the Phoenix Area Indian Health Service, Hopi Health Care Center, Nursing Services, Emergency Department, Polacca, Arizona. This full-performance-level position works to provide medical support in verifying complete and accurate patient data, clerical support, and staff timekeeping to facilitate support work in connection with the care and treatment given to patients. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Medical Support Duties: Serve as the primary point of contact for patients and visitors and performs support work in connection with the care and treatment given to patients. Receives patients and telephone calls, directs calls to the appropriate party. Keeps patients and their families informed of waiting times. Provides quality customer service. Works closely with Emergency Medical Services to expedite emergency transport requests. Coordinates follow-up appointments for empanelment with Patient Center Medical Home (PCHM) promptly and works with outside PCMH teams to schedule follow-up visits inside and outside business hours. Works with medical staff providers, nursing staff, and other health care staff (clinical and non-clinical). Monitors and documents providers' orders involving patient care, referrals, tests, medications, and treatments. Transfers orders for patient activities, treatments, and tests to a wide variety of forms (some electronic) and routes them to the appropriate department for action. Verify eligibility and alternative resources for referrals and/or transfers. Works in compiling and maintaining patient charts for new patients and newborns, and reactivating retired medical charts for nurse and physician use. Ensure that all necessary documents are filed. Delivers patient consultations, laboratory specimens, etc., to a variety of hospital departments. Coordinates transportation for patients to various destinations. Ensure to update EMR Resource at the start of every shift. Clerical Support: Performs clerical tasks such as maintaining files, copying, routing correspondence appropriately via mail, express mail, e-mail, facsimile, etc. Plans and carries out timekeeping duties according to instructions, policies, procedures, previous training, and accepted practices in civilian pay and leave. Timekeeping duties are performed using the Integrated Time and Attendance System (ITAS). Take inventory and maintain adequate stock levels, including clinic supplies and medical supplies from Central Supply and Morris-Systems (M-Systems). Upon designation, signs for receipt of various supplies and equipment upon delivery for patients and clinic use, excluding medicines and drugs. Follows government procurement policies when ordering supplies from outside sources. Produces a variety of quality improvement reports for the Supervisor and Governing Board. Participate in the orientation of new personnel, performs other duties as assigned.

Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

This position has an education requirement. If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.