Information Technology Specialist (Customer Support)

About the Position: This position is located at Bassett Army Community Hospital, Fort Wainwright, Alaska. Federal employees in Alaska are currently entitled to receive a 1.49% Cost of Living Allowance (COLA) in addition to the base salary. This is subject to change. This is a Direct Hire Solicitation

Assist customers with resolving technical problems.

Provide support for customers personal devices.

Provide on-site assistance in the imaging, installation, maintenance and operation of personal computer systems for users.

Assist system administrators and network operations personnel concerning Local Area Network (LAN) troubleshooting.

Perform system administration tasks for tracking of all computer related equipment.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.