Tour Guide

This position will be shown as Confidential on ADP as it is a student job board only and all jobs are advertised and communicated through Handshake. However, please note that the information obtained through this process is shared with Human Resources, Hiring Managers/Supervisors, Recruiters, Payroll, and/or other decision-makers that need the information to complete the hiring process at Detroit Mercy.

Position Type: Federal Work Study Only

Essential Duties and Responsibilities 

As a Tour Guide with the University of Detroit Mercy Office of Admissions, you play a vital role in welcoming prospective students and families. Your main responsibility is to lead engaging and informative campus tours that highlight Detroit Mercy’s academics, facilities, and student life.

Campus Tours

• Lead scheduled tours Monday–Friday (morning/afternoon).
• Participate in tours for special groups/events, weekends, or after-hours as needed.
• Highlight key facilities, academic areas, residence halls, and student life spaces.
• Share personal student experiences and accurate information.

 Campus Knowledge

• Know the campus layout, services, and student organizations.
• Stay up to date on majors, campus resources, and student support services.

Communication & Visitor Engagement 

• Speak clearly and confidently.
• Answer questions with professionalism and enthusiasm.
• Tailor tours to guest interests and foster an inclusive atmosphere.

Admissions Event Suppor

• Assist with room setup, guest check-in, and materials.

Professional Conduct

• Maintain professional attire and appearance.
• Be punctual, prepared, and respectful.
• Report concerns or visitor feedback to the Campus Visit Experience Coordinator.
• Participate in ongoing training to strengthen tour guide skills

Requirements:

Minimum Qualifications:

• Strong communication and interpersonal skills
• Ability to learn and recall facts about the McNichols Campus
• Be able to adapt to changing tour routes and schedules (within reason)
• Have a passion for Detroit Mercy and a willingness to share your personal experiences with the University
  
  

Anticipated Schedule:

• Monday through Friday, from 10:00am to 12:30pm, or 2:30pm to 5:00pm

Job Contact:

• Kenna Childress – (313) 993-1043 – childrkm@udmercy.edu

Special Instructions to Applicants

Michigan’s largest, most comprehensive private University, the University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Religious Sisters of Mercy and Society of Jesus. The university seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. The University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.