Supervisory Program Analyst

This position is located in the Bureau of Human Resources, National Foreign Affairs Training Center, Diplomatic Tradecraft and Emerging Technology Directorate, Consular Training Division, Domestic Passport Training (HR/NFATC/DTET/CON). The Domestic Passport Training Branch designs, plans, coordinates, and delivers standardized training for CA/PPT field and headquarters personnel covering passport adjudication, citizenship, leadership and management topics for the United States.

Conducts ongoing assessment of the Bureau of Consular Affairs, Passport Services Directorate's (CA/PPT) training and employee development programs and operations.

Provides information and essential feedback to management, co-workers, and subordinates with regard to the effectiveness and efficiency of PPT training programs and activities.

Plans, develops, implements, evaluates, and improves programs, systems, processes, and procedures in order to enhance the services provided by Domestic Passport Training and ensure that the training needs of the Passport Services Directorate are met.

Analyzes survey data, including feedback and suggestions submitted by customers, and provides recommendations for changes/ improvements.

Education requirements do not apply to this vacancy announcement.