Supervisory Financial Administrative Specialist - Accounts Management

The Supervisory Financial Administrative Specialist position is located within the Consolidated Patient Account Center (CPAC) serving in the Accounts Management Department. The CPAC is a regionally consolidated business entity designed to enhance revenue within the Veterans Health Administration (VHA)

Duties include, but are not limited to: Monitors and evaluates administrative activities, implementing substantive recommendations for program improvements, ensuring effective use of office staff and resources within given timelines, and recommending needed changes to enhance services. Monitors and evaluates administrative activities, implementing substantive recommendations for program improvements, ensuring effective use of office staff and resources within given timelines, and recommending needed changes to enhance services. Takes appropriate action to correct deficiencies when noted by reassigning work assignments, training, requesting additional staffing and/or overtime, and related actions. Develops policies and procedures for conducting the appropriate follow-up action on outstanding revenue with Third Parties. Implements and manages all aspects of Third-Party collections. Assigns work to subordinates based upon program priorities, subordinates' capabilities and assignment requirements. Maintains accuracy and updating of current workflow tools to accommodate resource allocation. Observes staff's performance, providing performance and productivity input and taking appropriate steps to recommend and/or effect changes when needed to enhance employee performance. Provides management oversight, guidance and direction for monitoring activities designed to ensure the integrity and accuracy of healthcare collection activities. Exercises responsibility for all accounts receivable activities for all the facilities assigned to the CPAC. Oversees the review, analysis and response to telephonic, written, and personal inquiries from a variety of sources concerning debts resulting from patient care. Establishes and maintains effective working relationships with others throughout the organization as well as externally. Performs analysis of workload, patient service, and similar data to forecast future needs of the CPAC and initiates the necessary action to ensure efficient service delivery. Develops, implements, and evaluates management procedures in order to enhance provider productivity. Manages information and analytical systems to evaluate and enhance the quality of service provided to patients. Tracks payer trending and coordinates with internal departments to resolve issues timely. Performs analysis of internal/external department reviews to ensure accounts are being worked free from error and per established guidelines. Ensures that collection activities are conducted in accordance with established laws, rules, regulations, and policies. Provides guidance and direction for the proper course of action to follow to recover debts. Ensures maximum benefit payments are received from insurance companies and/or Third Party administrators. Monitors the review of claims data in order to identify patterns or trends and to ensure accurate billing in accordance with appropriate rules and regulations. Identifies negative trends and develops strategies for improvement. Participates in initiatives and new projects to resolve issues within CPAC and the department and provides analyzed data and coordination of efforts between team members and internal/external departments. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 07:00am-3:30pm Compressed/Flexible: May be available at supervisor's discretion Telework: Not authorized Virtual: This is not a virtual position. Position Description/PD#: Supervisory Financial Administrative Specialist - Accounts Management/PD69274A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) A one year supervisory probationary period will be required if not previously completed. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.