Claims Processor

Shift: Monday - Friday 8a -4p | Hybrid

At the heart of our organization is our Claims Processing Team, serving as the first point of contact for customers during some of their most stressful moments. As a Claims Processor, you will play a critical role in delivering exceptional service by receiving inbound claim calls, gathering accurate claim information, reviewing policy details, and entering information into our claims management system for assignment to an Adjuster.

This entry-level role is an excellent opportunity for someone interested in building a career in the insurance industry. You will gain valuable knowledge of insurance policies, coverage interpretation, claims handling processes, and customer service while supporting a team that operates 24 hours a day, 7 days a week, 365 days a year.

Our Claims Processing Team is the epitome of service, ensuring every customer receives prompt, professional, and compassionate assistance when they need it most.

What You'll Do

• Answer inbound telephone calls from policyholders, agents, insureds, and third parties reporting claims.
• Gather detailed and accurate claim information through effective questioning and active listening.
• Review insurance policies to identify applicable coverages and ensure claims are routed appropriately.
• Enter claim information accurately and efficiently into the claims management system.
• Create and update claim files while maintaining data integrity and documentation standards.
• Assign or route claims to the appropriate person for handling.
• Verify policy information and ensure all required documentation is obtained.
• Provide callers with clear information regarding the claims reporting process and next steps.
• Maintain professionalism and empathy when assisting customers experiencing losses or difficult situations.
• Monitor claim reporting queues and process submissions in a timely manner.
• Adhere to company procedures, regulatory requirements, and quality standards.
• Meet productivity, accuracy, and customer service expectations.

What We're Looking For

• High school diploma or equivalent required.
• Previous customer service, call center, administrative, or insurance experience preferred but not required.
• Strong verbal and written communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to read, understand, and interpret insurance policies and coverage information.
• Strong problem-solving and critical-thinking skills.
• Ability to remain calm, professional, and compassionate in challenging situations.
• Strong organizational and time-management skills.
• Proficiency with computers and the ability to navigate multiple systems simultaneously.
• Ability to work independently while contributing to a team environment.

Why This Role Matters

Every claim starts with a conversation. As a Claims Processor, you are often the first person a customer speaks with after experiencing a loss. Your ability to gather accurate information, understand coverage, and provide exceptional service directly impacts the customer experience and the efficiency of the claims process.

This position offers a strong foundation for individuals looking to build a long-term career in insurance, with opportunities to develop knowledge in claims, coverage analysis, customer service, and insurance operations.

Schedule Expectations

Because our customers need us around the clock, our Claims Processing Team operates 24 hours a day, 7 days a week, 365 days a year. Team members may be assigned schedules that include evenings, weekends, holidays, and overnight shifts to ensure continuous service excellence.

What We Offer

• Comprehensive training and development
• Career growth opportunities within the insurance industry
• Supportive team environment
• Competitive pay and benefits
• Opportunity to make a meaningful impact for customers during critical moments

Who We Are

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, with more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting your team, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.

To learn more about Great West and our office locations, please visit www.orgreatwest.com

Great West is an Equal Opportunity Employer