Parts Correspondent

ASHLAND, VA  -The Parts Correspondent is a full-time, hourly position.  Hours worked are 8:00 a.m. – 5:00 p.m., Monday – Friday, with one hour for lunch, unless the Parts Department Manager determines that business needs warrant a different work schedule.

Primary Responsibilities of the Parts Correspondent

• Handle the day-to-day procedures associated with ordering and processing material handling equipment parts orders.
• Find opportunities to increase sales and profit margin (Iparts, promotions, etc…)

Skills and Personal Characteristics of the Parts Correspondent

The Parts Correspondent needs:

• Material Handling equipment parts experience in auto, trucking, heavy equipment or forklift
• Excellent communication skills to interact in a positive manner with all customers (internal and external)
• Strong problem solving/analytical skills.
• Excellent customer service skills
• Ability for operate computer software and web-based portals.
• To be cognizant of profits and margins as they pertain to parts sales.

Main Tasks of the Parts Correspondent

• Telephone and personal interaction with internal and external customers and vendors.
• Daily tracking reports and backorder follow-up.
• Processing customer orders on a daily basis.
• Researching and sourcing correct parts for internal and external customers
• Manage and assist external and internal customers with process disruptions, such as parts on back order, parts shipped incorrectly.
• Receive inventory and branch transfers into ERP as needed.
• Assisting with various inter-departmental issues as they arise.
• Processing customer orders by phone, fax, or email.

Don't let this opportunity pass you by! Apply now!

About the Company: Since 1935, Werres Corporation has been providing material handling equipment, customized engineering systems, and forklift equipment to clients throughout Maryland, Virginia, West Virginia, Washington D.C. and the Federal Government worldwide. A Toyota Industries Corporation Group Company.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. Drug Free Workplace. Background Check Required.