Seasonal Sr. Customer Service Outbound Associate

Must live in AL, DE, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, UT, VA, or WI

Position Summary

The Seasonal Sr. Customer Service Outbound Associate supports our Business Sales Support team by assisting with major business accounts and contacting customers through outbound phone calls. This position provides customer service, order management, and sales support while helping ensure customers receive timely, professional, and accurate assistance throughout the busy holiday season.

The ideal candidate is a confident communicator who is comfortable making a high volume of outbound calls, providing exceptional customer service, managing multiple priorities, and working in a fast-paced environment.

This is a remote, seasonal opportunity that requires flexibility during the peak holiday season.

Essential Duties & Responsibilities

• Make outbound calls to customers to provide assistance, answer questions, and support order-related needs.
• Provide professional and timely customer service to external and internal customers.
• Assist with customer order management and sales support activities.
• Utilize customer contact tools and internal systems to support customer interactions.
• Accurately document and maintain customer and order information.
• Handle a high volume of customer calls while maintaining professionalism and a positive customer experience.
• Communicate clearly and professionally with customers and employees at all levels of the organization.
• Manage multiple tasks and priorities while meeting established deadlines.
• Maintain attention to detail and accuracy in an environment with frequent interruptions.
• Handle confidential customer and business information with discretion.
• Utilize Microsoft Excel and other Microsoft Office applications as required.
• Work independently while contributing effectively as part of a team.
• Adapt to changing schedules and business needs throughout the holiday season.
• Perform additional customer service and sales support responsibilities as assigned.

• High school diploma or GED required.
• Minimum of 1 year of customer service experience and experience using Microsoft Office.
• Prior Corporate Sales, Harry & David Call Center, and/or Customer Service experience preferred.
• Previous outbound calling or high-volume call experience preferred.
• Must be comfortable handling a high volume of customer calls.
• Strong customer service skills with the maturity and self-confidence to work effectively under pressure.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Self-motivated, detail-oriented, and highly organized.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to work independently and as part of a team.
• Positive, flexible, and customer-focused attitude.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Must be flexible to work weekends and late hours during the holiday season based on business needs.

Minimum System Requirements

The following minimum system requirements are needed to accomplish what Harry & David requires to successfully perform this position from home.

Network (Internet)

• Minimum download speed of 5 Mbps.
• Minimum upload speed of 3 Mbps.
• Wired internet connection is preferred over wireless.

Hardware (PC)

• Windows 10 operating system or current Apple operating system.
• Minimum 8 GB of RAM.
• Minimum 50 GB of available hard drive space.

Required Equipment

• Apple or Windows PC laptop or desktop computer.
• No Chromebook, iPad, tablet PC, smartwatch, or smartphone may be used as the primary computer.
• USB headset with microphone.
• Two home monitors or screens with a minimum resolution of 1024 x 768.
• Mouse/touchpad and keyboard.
• Android or iOS smartphone.
• Working PC camera.

Preferred Hardware & Internet Service Specifications

The following specifications are preferred to successfully perform this position from home.

Network (Internet)

• Download speed greater than 100 Mbps.
• Upload speed of 10+ Mbps.
• Wired internet connection preferred over wireless.

Hardware (PC)

• Windows 10 operating system or comparable current operating system.
• 8–16 GB of RAM.
• Minimum 50 GB of available hard drive space.
• 9th–10th generation Intel processor, AMD Ryzen processor, or comparable CPU.

Work Environment & Schedule

• Remote seasonal position.
• Must reside in one of the approved states listed above.
• Must have a quiet, distraction-free home workspace suitable for professional customer calls.
• Must be able to sit and work at a computer for extended periods during the scheduled shift.
• Schedule flexibility is required during the peak holiday season.
• Weekend and late-hour availability will be required based on business needs.
• Reliable attendance and the ability to successfully complete required training are essential.

Compensation

The starting pay for this position is $15.55 per hour.