Customer Experience Lead

Description

Join our team as a Part-Time Customer Experience Lead! This role is perfect for someone who enjoys helping people, solving problems and making sure our customers have a great experience.  Night and weekend availability needed.

Key Responsibilities

• Handle customer complaints and escalations in a professional and effective manner
• Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery
• Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
• Process order, returns, and exchanges according to company policies
• Assist with training and development of cashiers and courtesy clerks
• Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
• Ensure compliance with all relevant policies, procedures, and legal requirements

Requirements

Education & Experience

• High School Diploma or Equivalent
• Proven experience in a customer service or coordination role, preferably within a fast paced environment

Skills & Competencies

• Must be able to speak, read and write the English language
• Strong problem solving abilities with a customer focused approach
• Strong organizational and multi tasking skills
• Ability to work effectively independently and as part of a team
• Comfortable using Google Suite

Working Conditions and Physical Demands

• Constant standing, use of hands, reaching, and communicating
• Frequent walking
• Occasionally need to stoop, kneel or crouch
• Occasional heavy liftings up to 25 pounds
• Fast paced, multi faceted environment

Benefits Summary:

Part Time

• Earned Safe & Sick Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services