Service Supervisor

The Service Supervisor will be responsible for supervising service center operations, with cooperation and assistance from the Service Director.  Provide customer support of FANUC products within a specified geographic region.  Assure achievement of service center goals and objectives through effective supervision of service center resources.  Communicate service center and company-wide goals and objectives to team members and review their performance on a regular basis.

This position is based at the Holliston, MA regional office and reports directly to the Director of Service for the Eastern Region.

 Primary responsibilities will include:

• Support FANUC America Corporation customers by:
  • Providing technical support over the phone
  • Resolving customer’s technical problems and other issues
  • Improving customer communications through on-site visits.

• Provide technical support and guidance to Field Service Engineers by:

• Acting as a consultant to Field Service Engineers with resolution of technical problems
• Communicating daily technical issue status to the Region Manager.
• Distributing and communicating technical information to Field Service Engineers when received from support functions in Hoffman Estates, assuring understanding by each person.

• Supervise assigned Field Service Engineers in the areas of:

• Scheduling daily work assignments
• Reviewing and assuring accurate and timely submission of required paperwork.  Includes, but is not limited to, Travel and Expense Reports and Service Reports.
• Manage the daily closure and invoicing of service requests.

• Maintain technical service documentation for the Service Center:

• Organize and maintain files of English technical documentation
• Provide input for the improvement of such documentation

• Maintain Service Center inventory together with the Region Manager.
• Able to travel by airplane to customer locations or for training purposes/ meetings as needed.
• Physically able to drive to customer locations by car for periods up to 6 hours at a time.
• This position may include other duties as assigned.

Ideal candidate will have the following experience and education:

• Associate degree in a technical discipline such as Electronics or Electrical Engineering.
• Minimum of three years of field service experience, including at least two years with FANUC FA America Corporation.
• General knowledge of business management principles.
• Familiarity with company policies and procedures. Demonstrated experience and working knowledge of FANUC products.
• Perform basic machine repairs, including troubleshooting, part replacement, and routine maintenance
• Apply knowledge of electronic technology to support equipment diagnostics, repairs, and system functionality. Interpret and analyze schematic drawings to support troubleshooting and repair activities.  
• Demonstrated computer literacy, including proficiency in using personal computers and Microsoft Office applications such as Word, Excel, and PowerPoint.
• Proven leadership skills in teams, with a strong.
• Ability to mentor, educate, and train employees to achieve performance goals.
• Strong organizational and general office administration skills.
• Strong oral and written communication skills, with the ability to clearly convey technical information and collaborate effectively across teams. Strong troubleshooting and analytical skills for diagnosing and resolving technical issues.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: 

• Medical, Dental & Vision Insurance 
• 401(k) Retirement Program 
• Life Insurance 
• Short-Term & Long-Term Disability Plans 
• Tuition Reimbursement 
• Wellness Program 
• Flexible Spending Accounts 
• Employee Assistance Program 
• Flexible Benefit Dollars 
• Generous Holiday & Vacation Program 

FANUC American is seeking a qualified applicant for an Supervisor - Service role. The pay range for this position is $81,120 - $130,874 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

Sponsorship will not be considered for this position.

Equal Opportunity Employer, including disabled and veterans.