Card/Remote Specialist (Hybrid)

Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve?  At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!

BASIC RESPONSIBILITIES
Responsible for administrative and daily responsibilities associated with debit and credit card products including GECU’s Instant Issue programs. Responsible for management of proprietary and non-proprietary ATM terminals. Maintains overall remote delivery channels via internet banking, Bill Pay, mobile banking and SmartLine ensuring that member service and usage is high.
TYPICAL DUTIES
Researches and resolves membership problems with remote delivery services and card-related problems and answers questions for employees. Troubleshoots system errors and solve membership problems with these channels that require comprehensive research.

Maintains and monitors security and user profiles on card processor platform, internet banking platform, Bill Pay platform, Instant Issue platform.

Handles all bill pay inquiries and submitting claim disputes to third party vendor; responsible for follow-up communication with member.

Serves as a liaison with third party vendors; initiates tickets and communicates resolution to appropriate parties.

Processes all ATM, Debit and Credit Card applications, card orders, balance transfers and all maintenance or updates to these accounts.

Processes card account changes.

Responsible for resolving and responding to staff emails.

Monitors and maintains service and operation of all proprietary and non-proprietary ATM sites.

Processes non-posts for ATM’s.

Maintains related equipment and plastic ATM card inventory; evaluates, maintains and orders card stock for daily operation

Processes all departmental reports and routes them to the appropriate departments for balancing, monitoring and reporting.

Manages operation of all self-service products (ATMs, online banking, mobile banking, mobile deposit)

Requires on-call availability nights and weekends for incident response as necessary.

Serves as a backup for other positons within the Remote Services area.

Maintain and understand compliance to ensure that work complies with GECU’s established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC).

Other duties as may be assigned or required in connection with the general operation of the credit union.

CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS

Knowledge of card products and online and mobile services

Good oral and written communication

Clerical skills, typing, filing and calculator

Excellent phone skills

Ability to work well with numbers

Ability to work well with members, employees and third party vendors

Excellent decision-making skills

High School diploma or equivalent with two years similar or related experience

Requires sitting the majority of the day, lifting up to 10 pounds, bending, squatting, twisting, kneeling and reaching above and below shoulder level occasionally

PRIMARY RESPONSIBILITY
Providing quality service is the primary responsibility of this position. Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.

Hours of Availability: Monday- Friday 8:00 a.m.- 5:30 p.m.

                               Saturday 8:00 a.m.- 12:30 p.m.

Rotating schedule during these hours to meet department and membership needs.

This application is valid for 12 months. After that date, unless otherwise notified, please understand that your status as an applicant will end. You may re-apply for employment in the future by completing a new application. All correspondence regarding the processing of the application will be sent via e-mail to the address provided on the application. Please ensure spam filters are set accordingly to prevent e-mails from going to the Junk Mail/Spam folder.