Service Tech II - PHC

This employee compiles ordered pharmaceuticals, supplies, HME, and oxygen; and makes accurate and timely deliveries of all items to patients' homes. The incumbent has a minimum of two years of Service Technician experience at Preferred Homecare.

• May complete appropriate home safety evaluation and patient/caregiver education related to ordered equipment and supplies
• Performs equipment set-up, orientation, and demonstration of the safe operation and use of HME
• Assists in general warehouse duties such as, but not limited to stocking, rotating inventory, receiving, shipping, and processing equipment and supplies
• Accurately picks and/or compiles ordered supplies, medications, and equipment and obtains supervisor's crosscheck before leaving the Center
• Obtains all related documentation, patient education materials, and other required paperwork for the delivery prior to leaving the Center
• Organizes delivery routes to maximize cost-effective and timely deliveries to meet the therapy and patient schedules
• Calls patients/caregivers to schedule deliveries prior to leaving the Center
• Informs patients/caregivers if the agreed upon timeframe cannot be met
• Obtain return demonstration from the patient/caregiver to ensure adequate and safe knowledge of the ordered equipment
•  Returns all required documentation for each delivery at the end of each day with a completed route sheet
• Picks up discontinued equipment and places in the "dirty area" of the vehicle after bagging and tagging the equipment dirty
• Maintains delivery vehicle in accordance to the Fleet Management Safety Program and company policies and procedures
•  Assists with warehouse duties such as maintaining inventories, shipping, receiving, placing orders, cleaning equipment, and facility maintenance
• Requires employee to be subject matter expert
• provide coverage in all areas as needed
• train and mentor new staff
• set the working example for all other CST staff

Education/Experience:

• High school diploma or GED equivalency preferred
• Must have a valid driver's license with a good driving record
• Working knowledge of the delivery service area and route planning
• Previous delivery and/or warehouse experience preferred
• Familiar with safe handling and transport of compressed medical gas
• Must possess strong organizational and time management skills
• Must be available to work flexible hours and rotate on-call responsibilities
• Must have excellent verbal communication skills
• Must have two years experience as a Customer Service Technician with Preferred Homecare
• should have knowledge of Word Processing Software and ability to use mobile devices such as a smart phone
• Physical Demands:
  • The employee must occasionally lift and/or move up to 75 pounds
  • Requires frequent manual dexterity and mobility