Medical Support Assistant (Advanced)

The Medical Support Assistant (Advanced) will be assigned to Social Work Service (SWS) Geriatrics and Extended Care (GEC) programs. The AMSA provides direct and administrative program and clerical support that is essential to the operations of SWS programs. This support includes scheduling appointments, customer service coordination, data tracking, data analysis and graphing, monitoring and compiling data to meet goals and program guidelines.

Major duties include, but are not limited to: First line of contact for scheduling specialty care for Veterans in GEC programs. Must, at all times, remain friendly and courteous, regardless of the patient's or visitor's attitude or behavior. Responsible for receiving, and routing all Veteran requests for specialty care. These request may be for scheduled and unscheduled examinations and appointments. Responsible for ensuring non-VA records are forwarded to the appropriate provider for review and forward to the appropriate agency prior to inclusion into the patient's medical record. Scans and indexes materials accordingly into CPRS VistA Imaging, on a timely basis and within established guidelines, and makes the proper disposition of documents. Complies with the mandatory training requirements for the outpatient scheduling process and schedules appointments using established business rules to reduce no shows. Receives telephone calls regarding such things as the availability of, and procedures for obtaining medical assistance, directions and information for contacting various departments, services and requests for changes in scheduled appointments. Responsible for gathering, compiling, and analyzing data and maintaining program tracking logs and consult tracking reports. Manages and keeps up to date GEC program electronic files. Responsible for uploading documents, creating files and folders, and removing documents no longer needed or expired. Serves as the timekeeper to staff and back-up support for the other social work service clerical staff. Is responsible to ensure that time cards are prepared and certifies in an accurate and timely manner following organizational standards and procedures. Performs any related program support duties not specifically described herein, or any duties assigned. Work Schedule: Monday - Friday, 7:30am - 4:00pm Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc Only. Virtual: This is not a virtual position. Functional Statement #: 56652F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.