Loss Mitigation Business Analyst

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary

The Loss Mitigation Business Analyst supports Loss Mitigation Operations by managing system changes, vendor updates, testing efforts, and process improvements. This role works closely with Operations, Compliance, Technology, and vendors to ensure changes are implemented correctly and meet business and regulatory requirements.

The ideal candidate will have mortgage servicing and loss mitigation experience, preferably from an underwriting background, and a strong understanding of loss mitigation regulations and investor guidelines.

Key Responsibilities

• Review and analyze vendor and system changes that impact Loss Mitigation operations.
• Perform User Acceptance Testing (UAT) and validate that system updates function properly before production release.
• Ensure UAT results match production requirements and business expectations.
• Identify, document, and escalate system issues and defects.
• Work with internal teams and vendors to implement enhancements and process improvements.
• Stay current on loss mitigation regulations, investor guidelines, and servicing requirements.
• Assist with process documentation, testing results, and business requirements.
• Support compliance, audit, and regulatory initiatives.
• Help improve operational efficiency and borrower experience in a high-volume environment.

Qualifications

• 3+ years of mortgage servicing experience required.
• Previous Loss Mitigation experience required.
• Experience in Loss Mitigation Underwriting strongly preferred.
• Understanding of loss mitigation regulations, borrower assistance programs, and investor requirements.
• Experience with UAT testing, system enhancements, or business process testing.
• Experience with MSP and/or Black Knight systems preferred.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Proficiency with Microsoft Excel and Microsoft Office.

Preferred Skills

• Mortgage Servicing Operations
• Loss Mitigation Underwriting
• Vendor Change Management
• User Acceptance Testing (UAT)
• Process Improvement
• Regulatory Compliance
• Data Analysis
• Cross-Functional Collaboration

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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