Shop Supervisor

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

·         Consulting

·         Material Handling Equipment, Parts, and Service

·         Automated Mobile Robots

·         Vision guided vehicles and automated guided vehicles

·         High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

·         WMS/WES/WCS solutions and Software

·         Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

·         Telematics

Job Summary
As the Service Shop Supervisor, you will oversee the day-to-day operations for the Warehouse in Fairburn, GA, including the Service Shop, Rental Shop, and Shipping/Receiving Department. Your primary responsibilities include managing workload distribution, controlling production costs and efficiencies, maintaining equipment maintenance standards, supporting marketing programs, and fostering a professional image of the dealership.

Additionally, you will cultivate a strong team atmosphere within the Service, Rental and Parts departments, collaborating with all Carolina Handling departments, Raymond, the Dealer network, and suppliers. Your position involves directing yourself and team members to utilize the Company’s resources to achieve customer satisfaction while ensuring team productivity and profitability for the Company’s benefit. You will coordinate, control, and develop shop sales, job performance, and quality, utilizing systems such as IRIUM and ROM to produce quotes and work activities that achieve reasonable profit while upholding quality and training objectives.

Responsibilities

·         Leadership and Team Development

o   Provide leadership and accountability for associates within the Fairburn Warehouse, including the Service Shop, Rentals, and Shipping/Receiving teams.

o   Evaluate and select qualified individuals who are best suited to perform the duties within the rental, service shop, and shipping/receiving functions.

o   Identify and address departmental training needs, ensuring regular training for all associates.

o   Regularly evaluate the job performance of department associates against established goals and objectives.

o   Promote teamwork and facilitate dispute resolution among associates, departments, and customers.

·         Asset and Equipment Management

o   Assist in asset lifecycle management for the service and rental shop departments, ensuring equipment availability, utilization, and effective value and risk management, as well as managing sublet equipment.

o   Maintain system and physical inventory integrity, including conducting physical inventory counts and reconciliation.

·         Production and Efficiency Oversight

o   Oversee rental and service production efficiency, including the effectiveness and cost efficiency of all relevant maintenance and build programs, out-of-contact maintenance, abuse quotes, batteries and chargers, shop processes and procedures, and subcontract maintenance.

o   Drive shop volume through proactive quote activity, customer engagement, and collaboration with internal and field teams as opportunities arise.

·         Customer Service and Repairs

o   Provide high-quality shop repairs, identify customer needs, and offer solution options based on customer needs and objectives.

o   Direct shop technicians to provide customer service support and actively seek feedback to measure and improve customer satisfaction.

o   Maintain open communication with management, sales teams, associates, other departments, Raymond, the Dealer network, and equipment vendors to foster positive relationships and support.

·         Financial and Administrative Management

o   Ensure accurate administration of work orders, payables, sub-rents, equipment rollouts, and the quoting process.

·         Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hiresare subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

·         Bachelor’s degree or equivalent industry experience preferred.

·         Demonstrated leadership qualities with the ability to self-motivate and inspire others.

·         Exceptional decision-making and planning skills.

·         Strong analytical ability.

·         Exceptional commitment to customer service.

·         Effective communication skills, both verbal and written, with a focus on active listening.

·         Excellent organizational skills with consistent follow-up and attention to detail.

·         Capacity to proficiently oversee and foster the growth of personnel.

·         Collaborative team player who engages others to achieve goals.

·         Demonstrated adaptability to manage changing priorities.

·         Proficient in Microsoft Office and other relevant computer applications necessary for the role.

·         Ability to comprehend and apply information from regulatory and training manuals.

·         Additional knowledge, skills, and abilities necessary for the successful execution of assigned duties.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

·         Opportunity for Bonuses

·         Company Vehicle or Automobile Allowance: This includes a fuel card and maintenance coverage.

·         Annual Uniform & Boot Allowance

·         Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.

·         Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

·         Company-sponsored social events and team-building activities.

·         Employee recognition program.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as heavy work, involving the operation of machinery, power tools, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with moving about the warehouse to various work areas. Physical demands include the ability to constantly lift and/or move objects weighing up to 25 pounds, frequently up to 50 pounds, and occasionally to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Additionally, visual acuity is necessary to read documents, schematics, and equipment displays.

This role operates within a shop/warehouse setting with frequent exposure to oil, grease, and dirt, as well as extreme seasonal temperatures, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high.

Travel Requirements: Occasional travel to other offices may be required.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

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