Contact Service Representative (CSR)(ICTAP)(Temporary)

Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This location is located at 7 Meridian Rd, Eatontown, NJ 07724 TOUR OF DUTY: Full time, Part time - up to 40 hours per week TYPE OF POSITION: Temporary, Not-to-Exceed 1 year; may be extended, will not become permanent.

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

There is no substitution of education for experience at this grade level.