Military Service Coordinator (MSC)

The Military Service Coordinator (MSC) serves on the Military & Outreach Team at the Veterans Service Center (VSC). MSCs operate out of designated out-based locations and the VA Regional Office (VARO). The mission of Military & Outreach is to provide benefits dissemination briefings and claims intake to transitioning active-duty, reservists, and Guard members, as well as to Veterans throughout the community through outreach programs and events.

MSCs are involved in multiple pre-discharge benefit programs such as VOW TAP-GPS, Benefits Delivery at Discharge (BDD), and Integrated Disability Evaluation System (IDES) claims. Specific duties include: Performs liaison activities with the Military command structures to properly schedule and conduct briefings. Conducts comprehensive briefings to large groups of service members utilizing a wide range of briefing techniques and communication skills, including motivational counseling on the full range of benefits available to Veterans. Explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, and inputs data necessary to properly develop claims, to include the ordering and scheduling of VA examinations. Provides additional assistance to service members with all types of VA claims. Conducts thorough Service Treatment Record reviews to ensure appropriate disabilities are included on VA Claim forms. Serves as intake specialist, ensuring compensation and pension claims are received, established, exams ordered, developed, and properly routed to the designated Rating Activity Site (RAS), Designated Rating Activity Site (ORAS), or Regional Offices for immediate processing. Conducts group and individual counseling sessions as necessary, advising service members of available VA and ancillary benefit programs. Represents VARO at functions in the community and is expected to maintain excellent rapport with peers, VARO staff, service organization staff, and the Veteran community. Recognizes the importance of teamwork and is sensitive to the contributions of others. Communicates, shares ideas, and demonstrates respect for differing viewpoints. Consistently and conscientiously exercises sound, equitable judgment in applying stated laws, regulations, policies and procedures to ensure accurate information is disseminated. Must demonstrate the ability to work independently, adjust to changing work schedules or pressures, handle differences of opinion in a businesslike fashion, and follow instructions conscientiously. Maintains professional, positive and helpful relationships with customers by exercising tact, diplomacy ·and cooperation with all Veterans Benefits Administration partners. Correspondence/briefing materials prepared: Prepares, composes, or reviews correspondence prepared for the purpose of obtaining or supplying information. Composes general information correspondence that provides explanations of facts or actions taken on materials usually related to common requests or questions. Composes statements or develops factual information that supplements letters and determines the extent and tone of replies independently, including elements such as factual accuracy, tone, style, and format, as well as the extent to which certain information may be furnished. Prepares briefing slides and content for specific topic briefings for military, civic, or community events. Work Schedule: Full-time; Monday - Friday; 7:00 AM-3:30 PM Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Military Service Coordinator (MSC); PD39669A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Bargaining Unit Position: No

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements per I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.