Program Analyst

Serve as a program applications specialist for the Quality Management Service of the Alaska Veterans Affairs Healthcare System (AVAHS). Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts in the facility. The incumbent supports specific program elements and processes including, Data Management, Performance Measure Coordination, Risk Management, Patient Safety, Performance Improvement, Systems Redesign, and Accreditation Readiness.

Serves as the facility point of contact for performance monitoring to include the External Peer Review Process (EPRP). Schedules performance reviews through the Quality Insights (QI) abstractors, coordinates data validation through services and program managers. Analyzes the data received through EPRP, conducts chart audits, evaluates trends, looks and documents potential reversals in findings, reconciles differences with EPRP Abstractor by providing source documentation demonstrating compliance. Develops and maintains databases to track performance measures, action plans, professional practice evaluation data, and other quality indicators. Charts data, identifies trends, validates outcomes, and performs analysis on facility performance measure data. Ensures that quality initiatives are implemented to identify, prevent, and correct unsatisfactory performance on organizational measures. Coordinates collection and collation of corrective action plans and updates from organizational champions. Develop reporting procedures, sampling techniques, and measurements for facility data and action plans. They develop indicators to provide objective evidence of the effectiveness of quality procedures, projects, and controls they are assisting with or assigned to. Reviews, analyzes, and interprets incoming requests, recommends appropriate action or suggests appropriate alternatives based on knowledge of internal operations, agency personnel policies, budgetary constraints and work priorities. Investigates and analyzes adverse quality trends or conditions and recommends need for corrective action to process owners. Incumbent monitors qualitative and quantitative measures to identify quality trends. Incumbent assists in activities and preparations for internal and external reviews as they relate to Quality Improvement. Represents facility during performance measure data calls and solicits best practice and benchmark advice from external colleagues and regulatory bodies. Leads project teams through designed brainstorming and phases to develop solutions towards a common goal or project. Other duties may be assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 8am-430pm Compressed/Flexible: May be authorized. This can be discussed once onboarded. Telework: Not eligible. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD503770 and PD503760 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.