Senior Director of Strategic Partner Management

The Senior Director of Strategic Partner Management is responsible for developing, managing, and strengthening the partner ecosystem supporting Bosch Building Technologies' Building Automation, Fire & Life Safety, and Security businesses across North America.

The Senior Director serves as the primary relationship owner for designated strategic technology partners whose software, hardware, platforms, and solutions that are incorporated into Bosch Building Technologies offerings. The position is also responsible for developing and maintaining a network of qualified regional delivery partners capable of extending our installation, service, and technical capabilities for strategic customers in markets where Bosch does not have sufficient direct geographic coverage or capacity.

The Senior Director provides leadership and governance across the partner lifecycle, including partner strategy, identification, qualification, onboarding, relationship management, capability development, performance management, risk management, and executive engagement. Working closely with Operations, Sales, Strategic Accounts, Engineering, Service, Procurement, Legal, Finance, and other key stakeholders, the Senior Director ensures Bosch has the right partners, with the right capabilities, in the right markets to consistently support our customers and business objectives.

Responsibilities:

Strategic Partner Management

• Develop and execute the partner strategy for Building Automation, Fire & Life Safety, and Security.
• Serve as the primary Bosch relationship owner and executive point of contact for designated strategic partners including selected software, hardware, platform, and technology providers supporting Bosch solutions.
• Build and maintain strong relationships with senior leaders across partner organizations.
• Develop joint business plans and strategic priorities with key partners where appropriate.
• Serve as an escalation point for significant partner-related operational, technical, commercial, or performance issues.
• Coordinate Bosch stakeholders interacting with strategic partners to ensure a consistent and aligned approach.
• Evaluate existing relationships and recommend where Bosch should expand, strengthen, consolidate, or exit partnerships.
• Support evaluation of new technology partners and emerging solutions relevant to the Bosch portfolio.

Regional Delivery Partner Network

• Develop and maintain a network of qualified regional delivery partners capable of extending Bosch's geographic reach and execution capabilities.
• Identify partner coverage requirements in collaboration with Operations, Sales, and Strategic Accounts.
• Identify and evaluate potential regional partners.
• Establish consistent partner qualification, onboarding, and approval requirements.
• Maintain visibility into available partner capabilities, capacity, geographic coverage, certifications, and qualification status.
• Develop alternative partner capacity in strategic markets to reduce critical dependencies.
• Partner with Strategic Accounts and Operations leadership to understand customer geographic coverage and delivery requirements.

Partner Performance Management

• Establish performance expectations and scorecards for applicable partner categories.
• Monitor partner performance using appropriate operational and relationship measures.
• Conduct recurring performance reviews with key partners and internal Bosch stakeholders.
• Coordinate corrective action plans where partner performance does not meet Bosch expectations.
• Identify consistently high-performing partners for consideration for expanded responsibilities or coverage.

Supervisor Duties:

In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Professional Competencies:

• Resilience: Ability to maintain composure and adapt swiftly amidst uncertainty and rapid changes.
• Strategic Agility: Capacity to analyze situations critically and make prompt, well-informed decisions, considering diverse scenarios and potential outcomes.
• Entrepreneurial Mindset: Willingness to take calculated risks and explore innovative solutions to drive growth and capitalize on opportunities.
• Collaborative Leadership: Skill in fostering collaboration and teamwork across diverse stakeholders and departments to achieve common objectives.
• Resourcefulness: Ability to effectively leverage available resources, networks, and expertise to address challenges and capitalize on synergies.
• Attention to Detail: Capability to manage intricate details and nuances, ensuring thorough planning and execution of strategic initiatives.
• Emotional Intelligence: Aptitude in understanding and managing emotions to navigate sensitive situations, negotiate effectively, and build strong relationships.
• Adaptability: Willingness and ability to adjust strategies and approaches in response to evolving market dynamics, regulatory requirements, or unexpected developments.
• Clear Communication: Strong communication skills to articulate complex ideas, influence stakeholders, and navigate challenging conversations.
• Ethical Integrity: Commitment to upholding high ethical standards and integrity, ensuring transparency and compliance with regulations and corporate governance principles.

Required Qualifications:

• 10+ years of experience in strategic partner management, strategy, account management, operations, business development, or a related field.
• Demonstrated experience managing significant external business relationships and senior-level stakeholders.
• Direct experience with Building Technologies; Building Automation, Fire & Life Safety, and Security Technologies
• Demonstrated experience developing partner strategies, governance models, business plans, and performance measures.
• Strong commercial, operational, and financial acumen.
• Demonstrated ability to work effectively across Sales, Operations, Engineering, Procurement, and other functional organizations.
• Ability to manage complex relationships and resolve issues where competing priorities exist.
• Strong executive communication, presentation, negotiation, and relationship-management skills.
• Demonstrated ability to influence outcomes without direct authority.
• Ability to travel throughout North America as required.

Preferred Qualifications: 

• Bachelor's degree in Business, Engineering, Construction Management, Technology, or a related discipline, or equivalent professional experience.
• Experience managing relationships with technology manufacturers, software providers, or hardware providers.
• Experience working with security integrators, electrical contractors, low-voltage contractors, or specialty systems contractors.
• Experience developing or managing regional contractor or partner networks.
• Experience designing and implementing partner qualification and performance-management programs.
• Experience with Microsoft Dynamics 365 or similar ERP platforms

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

• Must be able to effectively communicate in English, (i.e. see, hear, speak and write clearly) in order to communicate with colleagues and/or customers 
• Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment 
• Sitting, standing, walking in office environments and construction sites 
• The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet) 

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. 

• The office is clean, orderly, properly lighted and ventilated.  Noise levels are considered low to moderate 
• Will be required to be on site with customers or contractors, with or without colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction. 
• Driving to customer sites is required 
• Overnight travel will be required 

Additional Information:

• Compensation: $220,000 - $260,000 + 20-25%% Annual Bonus (DOE)
• Working Hours: This position generally works Monday - Friday, overtime and on call when necessary
• Travel Requirements: 30-40%
• Bosch Discounts: As an associate of Bosch, you will have access to various discount programs
• Benefits:
• Medical
• Dental
• Vision
• Flexible Spending Accounts
• 401K w/ company match
• Life/AD&D/LTD
• Paid Vacation/Sick/Holidays
• Employee Assistance Program 
• Pet Insurance 

Equal Employment Opportunity Statement
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at AskHR.BT-NA@bosch.com. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

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