Lead Transportation Assistant (Beneficiary Travel)

This position is located at the Richard L. Roudebush VAMC Indianapolis, IN within the Business Office. The incumbent collaborates with the Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the Veteran Transportation Services program and Beneficiary Travel Office.

Major Duties and Responsibilities: Lead Duties 50%: Incumbent must be able to perform all of the duties of the GS 6 level employees under the lead's responsibility. The Lead reports to the Mobility Manager, and ensures that work assignments of other employees are carried out by performing a range of duties such as: - Distribute and balance workload among employees in accordance with established workflow and rotation schedule. Ensure timely accomplishment of the assigned workload and assure that each employee has enough work to keep busy. - Keep in touch with the status and progress of work and make day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs, which cannot be disposed of promptly. - Give on-the-job training to new employees in accordance with established procedures and practices. - Instruct employees on changes in work procedures. Provide written instructions/documentation of changes. - Maintain current informational knowledge base and answer questions of other employees on procedures, policies, directives, etc. and obtain needed information or decisions from supervisor on problems that arise. - Check on work in progress, review completed work of newly trained employees to ensure correct procedures have been accomplished. - Refer to supervisor questions or matters not covered by standards. - Report to supervisor problems that make it difficult for employees to meet performance standards and competencies. - Resolves simple informal workload issues of employees and refers others to the supervisor. - Provide suggestions/feedback to supervisor concerning reassignment, training needs, recognition of outstanding performance and other personnel needs. - The incumbent assesses the strengths and weaknesses of every subordinate employee in order to provide an effective and patient-oriented working mechanism throughout the section. - The incumbent is aware of possible safety issues that could contribute to injuries or impede the continuation of processes or procedures necessary to ensure the departments functions are not interrupted. Appropriate action will be initiated and the Supervisor will be informed. Interpretation of Policy/Research 25%: The incumbent assists the Supervisor as an administrative advisor to clinical and administrative staff. Competent interpretations of VA Regulations, Directives and the CFR are a major responsibility in assisting the clinical and Beneficiary Travel and Veterans Transportation Section staff in addition to creative problem solving. Data Validation 25%: Incumbent is responsible for ensuring accurate collection of statistics from the unit for workload reports. Work Schedule: Monday though Friday 7:00am - 3:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Lead Transportation Assistant (Beneficiary Travel)/PD914610 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): ???????Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitute for this occupation and grade.