Value Creation Program (VCP) Field Process Engineer

The VCP Field Process Engineer supports implementation of Value Creation Program initiatives at the dealer, Business Center, and field level. This role provides hands-on execution support, validates business case assumptions in the field, identifies roadblocks early, and helps develop scalable operational standards from pilot learnings. 

Problems This Role Helps Solve: 

• VCP initiatives require field-level execution support beyond reporting and governance. 
• Dealer pilot results can vary due to staffing, local process capability, and adoption gaps. 
• Risks and issues must be identified in real time, not after monthly reporting cycles. 
• A4 needs consistent field validation to strengthen business cases and rollout decisions. 

Key Responsibilities: 

• Execute dealer and field pilots tied to customer retention, tires, dealer performance, pricing, eCommerce, fleet, and future A4 initiatives. 
• Conduct field observations, site assessments, process mapping, and operational validation. 
• Track pilot progress, milestone adherence, and initiative KPIs. 
• Identify root causes of execution gaps and recommend corrective actions. 
• Support dealer training, implementation routines, and adoption of new operating practices. 
• Document lessons learned and build inputs for rollout playbooks. 
• Partner with Business Centers, field teams, dealers, and workstream owners to remove barriers. 

Basic Qualifications: 

• Bachelor’s degree in Engineering, Operations, Business, or related field. 
• Minimum 8 years of experience in automotive operations, dealer operations, field operations, process improvement, or implementation roles. 
• Strong analytical, problem-solving, and communication skills. 
• Ability to work directly with field teams and dealer personnel in an execution-oriented environment. 

Preferred Qualifications: 

• Aftersales, service, parts, or dealer retail experience. 
• Lean Six Sigma or process-engineering certification / experience. 
• Experience supporting pilot launches, operational diagnostics, or rollout activities.