Health Technician - Hearing Instrument Specialist

The Health Technician (Hearing Instrument Specialist) position is assigned to the Audiology Department at the James J. Peters VA Medical Center (JJP VAMC) in Bronx, New York. Duties and responsibilities are carried out in all clinical and patient care areas associated with the Audiology service. The Health Technician (Hearing Instrument Specialist) supports the clinical programs and functions of the Audiology Department.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties assigned, but not limited to the following: Hearing aid troubleshooting and repair. Performing visual and auditory checks of hearing aids and assistive technology (including all accessories and alerting devices). Fabricating earmold impressions with proper (non-diagnostic) otoscopy. Ordering earmolds based on plan of care and fitting/modifying as necessary. Providing basic hearing aid information for patients and caregivers, including realistic expectations, communication strategies, and/or aural rehabilitation. Assisting in set-up and delivery of face-to-face and telehealth visits, including preparing equipment for evaluations and procedures (e.g., daily biologic listening calibration, real-ear equipment calibration). Assisting patients with hearing aid connectivity, such as downloading apps, pairing devices, Bluetooth pairing, and pairing accessories. Ensuring timely and accurate documentation of all interactions in medical records using electronic systems. Completing documentation per policy and coding procedures for co-signature by the audiologist. Maintaining comprehensive supply and equipment tracking systems, including monitoring stock of RME and consumables. Ensuring proper inventory levels for daily tasks. Prioritizing acquisition of supplies/equipment based on expiration dates and maintaining a loaner hearing aid inventory. Triaging patient phone calls and audiology requests according to priority and urgency, following the audiologist's plan of care. Work Schedule: Monday - Friday, 8:00am - 4:00pm Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.