IT Systems Specialist II-FCJ001

What we do matters!

For more than seven decades, CPI Electron Device Business (EDB) has been a global leader in the design, development and manufacture of highly engineered electronic components and subsystems. With locations in Beverly, Massachusetts, and Hayes, United Kingdom, we solve hard problems for customers around the world in the radar, defense, industrial and scientific markets.

CPI EDB produces thousands of products that make a difference in people’s lives every day, often in ways that go unseen. They form the backbone of commercial and military communications systems, support and protect soldiers, sailors and pilots, enable scientific discovery and space exploration, help safeguard imported foods and materials, and address many other demanding applications.

We are looking for agile, energetic, intellectually curious and customer-focused individuals to join our team, take ownership of meaningful challenges and help us develop innovative solutions that power, connect and protect our world.

YOUR DAY TO DAY:

• P/C LAN Specialist II will be primarily responsible for deployment, implementation, and support of the desktop and end-user environment. The person in this role will work closely with the Datacenter and Network teams to integrate software efficiently and effectively into the desktop image, package software with MECM/SCCM, update desktop image builds on an ongoing basis, and provide hands and eyes support for local servers, switches, routers, firewall.

• Have a demonstrated advanced experience supporting end-user workstations, computer desktop software applications (including but not limited to RSA, MS Office, Outlook, Adobe, SolidWorks, AutoCAD), disk imaging, and anti-virus\spam software, performing testing and evaluation of hardware and software in a corporate environment and must possess advanced skills in Windows systems, and advanced desktop concepts.

• Will provide technical leadership and will work closely with the IT management teams and business units to implement effective solutions aligned with the company's objectives including automating processes, licensing, and advising best practices on new features and policies.

YOU WILL BE ACCOUNTABLE FOR:

• Troubleshoot/diagnose advanced desktop and desktop connectivity related issues.
• Administer workstations to keep the systems running and healthy, including changes to the core components and settings, software delivery, client health, reporting and supporting disaster recovery efforts where needed.
• Build or develop new tools and solutions to help Tier 1 and 2 teams and provide with the tools they need to be efficient and effective in supporting the organization.
• Support in asset management activities of company owned workstations.
• Troubleshoot and diagnose system problems, recommend solutions, and perform preventative maintenance functions as required.
• Supporting workstation and server hardware maintenance.
• Work with System Administrators to support local server administration tasks, including basic monitoring, patch coordination, access requests, and routine operational maintenance.
• Provide local hands-and-eyes support for server hardware, cabling, reboots, backups, and incident troubleshooting.
• Participate in creating and implementing company IT standards and compliance metrics.
• Create, customize, deploy, and automate software packages. This includes scripting in the development of packages for application and OS deployment.
• Monitor and troubleshoot software package installation failures and provide regular status updates.
• Management and support of mobile devices via MDM systems such as Intune and Microsoft Endpoint Manager.
• Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans.
• Accountability for the desktop experience and enterprise manageability of the desktop infrastructure.
• Work with customers and Cybersecurity team to design, develop and implement modern security solutions leveraging Windows Defender, Intune, Ivanti and Carbon Black.
• Define detailed steps for any implementation work and adhere to defined change control processes.
• Help support the Cybersecurity, IT SOX (Sarbanes Oxley Act), and ISO9001 procedures.
• Support multifactor authentication technologies including RSA and MS Authenticator.
• Provide a high level of exceptional support with a customer first attitude.
• Ensure the desktop or end-user installed software is traceable and accounted for.
• Train other members of the Workspace team where necessary.
• Perform other duties as needed and assigned

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE:

• Associate degree (AS) in Computer Science or technical training equivalent. A combination of education and experience, preferred.
• Minimum 5 years’ experience troubleshooting hardware issues including desktop and laptops. Completion of field related certifications, preferred.
• Experience with installation, configuration, security patching and troubleshooting of MS Windows OS Microsoft technologies, Intune and MECM/SCCM.
• 3+ years of system administration experience with endpoint/mobile operating systems including but not limited to Windows 7, 10, 11, iOS, OSX, Android.
• Understanding of application packaging and delivery.
• Understanding of Modern Desktop Administration (deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment).
• Familiarity with ServiceNow and its functions.
• Experience with IT asset management and change control.
• Familiar with basic network protocols and troubleshooting.
• Excellent communication and verbal skills as well as business acumen.
• Experience in device co-management using Intune and MECM.
• Experience providing guidance to business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy.
• Ability to provide excellent customer service and communication skills.
• Ability to work independently with minimal oversight.
• Ability to create policies and standards used to maintain the technical and application infrastructure.
• Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships.
• Ability to coordinate priorities between the IT department and user departments.
• Ability to communicate effectively verbally, in writing and fluent in English.
• Ability to perform well in team environment, with staff at all levels, to achieve business goals.
• Ability to provide guidance to divisions and business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy.
• Ability to seek out opportunities to increase internal client satisfaction.
• Experience writing How-to documentation.
• Although not a requirement Secret or Top-Secret clearance is preferred for this role.
• This role requires access to export-controlled information, subject to the ITAR and EAR, for which the company will not pursue an export license/license exception.  Must be a US person (i.e., U.S. citizens, permanent residents, and other protected individuals) to be eligible for this role.

Salary Range: $34.60 - $43.25 / hour

EMPLOYEE BENEFITS:

We recognize and appreciate that our employees are our most important asset. We invest in employee wellbeing by offering a wide range of comprehensive benefits to help you achieve your best physical and emotional health for yourself and your family.

Employee Health & Wellness Benefits

• Medical, vision and dental insurance
• Disability insurances
• Life insurance and AD&D
• Employee assistance programs
• Workplace accommodations

Financial Benefits

• Competitive compensation
• Annual performance and salary reviews
• Generous retirement savings plans with company match
• Paid time off
• Paid holidays
• Flexible work schedules
• Educational reimbursement
• Tax savings accounts
• Employee referral bonuses
• And more!

* Please note that while our philosophy is the same in all locations, benefits may vary by office/country

WHO WE ARE:

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI EDB, and we respect each employee as an integral member of our growing team. CPI EDB is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

CPI EDB is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.