LEAD MEDICAL SUPPORT ASSISTANT

This position is located under the Health Administration Service at the West Palm Beach Veterans Affairs Medical Center. The Lead Medical Support Assistant continuously embraces and supports the mission, vision, and values of the VA Healthcare System.

The Lead MSA GS-0679-07 position is located in the Ambulatory Care Section in the Health Administration Service at the West Palm Beach, Florida VA Medical Center. The duties and responsibilities are carried out throughout the various Primary Care, Specialty Clinics, and Inpatient Wards throughout the entire medical center. Assignments at this level include, but are not limited to: Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise. Approves leave for a few hours or for emergencies. Reports to supervisor on performance, progress, and training needs of employees. Expert knowledge of basic Medical Support Assistance responsibilities to include scheduling in VISTA, ISS, CPRS, Excel, Word and order entry, navigation of the computerized medical records, the admission and discharge process, the forms necessary to initiate any service, test procedure and patient privacy issues. Coordinates coverage for assigned clinic and provides coverage for MSAs when necessary. Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by physician has been scheduled. Work Schedule: Monday - Friday, 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 40315F Relocation/Recruitment Incentives: Not Authorize

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.