Medical Support Assistant-Diagnostics-ICC Imaging

The incumbent is assigned to the Imaging department of St. Cloud VA Health Care System (HCS) and reports to the Supervisory Medial Support Assistant (MSA). The Imaging Department is part of the Diagnostic Integrated Clinical Community (ICC) which provides outpatient services, emergent care, and services for Veterans housed on site.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: - Demonstrates professional, respectful, and positive communication skills that reflect a caring, service orientated, and helpful attitude to all Veterans, visitors, and staff. - Maintains and ensures security of medical records as appropriate and in accordance with the Health Insurance Probability and Accountability Act of 1996 (HIPPA). Uses shredding containers appropriately for disposal of protected health information. - Maintains and protects Veteran rights, confidentiality, and individuality in accordance with VA policy and HIPPA regulations. - Establishes and maintains appropriate boundaries within the MSA-Veteran relationship. - Develops and maintains effective and efficient written and verbal communications with Veterans, the Imaging team, other service lines, and other community facilities. Ensures administrative follow-up actions support continuity of care and enhance the patient care experience while remaining professional, courteous, accurate, thorough and confidential. - Possesses intermediate knowledge of medical terminology to ensure that Veterans, caregivers, and staff are directed to the appropriate service area or resource for assistance. - Provides clear directions and guidance both in person and via telephone or messaging. - Answers and appropriately routes phone calls, demonstrating the ability to manage urgent situations including suicide-related calls, following VA processes. - Utilizes the Electronic Health Record (EHR) and computer systems such as Microsoft Outlook, Excel, Word and other required software applications proficiently. - Documents accurate and timely information into the Veteran's electronic medical record. - Updates Veteran's demographic and insurance information to ensure accurate recordkeeping and billing information. - Locates imaging orders and completes Veteran check in process efficiently and accurately. - Applies knowledge of healthcare access processes, including scheduling workflows and clinic operations. - Schedules, reschedules and manages no-show appointments in accordance with VHA national scheduling guidelines. - Accesses and retrieves information from Veteran's medical records, including prior imaging studies and laboratory results in support of Imaging staff or Veteran care team operations. - Enters and verifies the accuracy of scheduled appointments by performing required checks and balances (i.e., clinical scheduling lists, pending appointments, order verification.) - Monitors pre-appointment information requirements to ensure patients meet necessary steps prior to imaging exam. - Monitors and maintains future appointment requests, ensuring scheduling occurs within the designated timeframes. - Performs duties related to continuity of care, such as preparing imaging studies and reports for release to Veteran or outside facilities, and maintains accurate records of incoming andoutgoing imaging documents. - Assists Veterans with release of information (ROI) forms and ensures documentation is accurate. - Contacts the appropriate clinician for timely radiologist communication of critical imaging results. - Sets deadlines and priorities, coordinating workflow to meet scheduling deadlines and administrative requirements. Maintains flexibility in adapting to schedule changes, shifting priorities and fluctuating workloads. - Demonstrates the ability to multi-task and adjust priorities quickly, especially during high-stress or fast-paced situations, while completing tasks in a timely manner. - Works directly with Veterans to schedule imaging appointments and provides instructions on exam preparation. - Receives and responds to inquiries via Secure Messaging, Audio Care, VEText, letters, or phone calls. - Actively assists other team members when needed to support service line operations. - Resolves conflicts and applies problem-solving skills to support workflow and Veteran satisfaction. - Participates actively in team meetings and contributes to problem solving discussions related to workflow improvements and operational procedures. - Responds to emails and messages promptly and professionally. Work Schedule: Monday-Friday 8am-4:30pm some rotating Saturdays Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR College transcript Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.