VOR Task Force Manager

The VOR Task Force Manager is responsible for accelerating Vehicle Off Road (VOR) order level recovery, reducing customer downtime, and driving enterprise-wide actions that improve part availability and customer satisfaction. This role serves as the Supply Chain champion and cross-functional liaison for VOR prevention, recovery, and process improvement.

The position partners with stakeholders across all Supply Chain functions and a number of cross-organizational parters to identify risks, execute recovery actions, eliminate process gaps, and improve VOR recovery lead times. Using data-driven insights, governance routines, and proactive risk management, the VOR Task Force Manager ensures rapid resolution of critical customer-impacting shortages while developing sustainable long-term solutions.

Key Responsibilities:

• Lead and support initiatives that introduce and implement new ideas and processes to improve customer satisfaction
• Collaborate with cross-functional teams to align strategies, share insights, and drive collective success
• Take ownership of projects from concept to execution, demonstrating a self-starter mindset and proactive problem-solving
• Identify opportunities for operational improvements and recommend data-driven solutions.
• Communicate effectively with stakeholders at all levels to ensure alignment and transparency
• Hold cross-functional teams accountable on commitments, corrective actions, and recovery plants

Basic Qualifications:

• Bachelor's degree
• Minimum 5 years of related experience
• Strong analytical and organizational skills
• Excellent communication and interpersonal abilities
• A passion for innovation and continuous improvement
• Acts with urgency, integrity, and respect

Preferred Qualifications: 

• Master's degree
• 7+ years' experience in Supply Chain, Order Management, and/or Dealer Field Support

The ideal candidate:

• Thrives in a fast-paced, highly visible customer recovery environment
• Leads without direct authority and effectively influences cross-organization teams
• Communicates clearly with executive leadership, dealers, and internal stakeholders
• Balances short-term customer recovery actions with long-term process improvements
• Comfortable dissecting data trends to identify emerging risks
• Demonstrates strong customer-first thinking and a passion for resolving complex constraints with creative solutions
• Builds strong and collaborative partnerships across internal and external stakeholders