Supervisory Training Specialist

This announcement is being limited to the first 75 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 75 at 11:59 p.m. (EST), whichever comes first.

Specific duties include: Serves as the Training Coordinator for all NCC training to include all annual required training, new-hire training, and ongoing refresher training. Responsible for planning, conducting, programming, coordinating, supervising, managing, directing and/or reviewing all activates for an assigned area of responsibility. Advises the Manager on the daily operations of the section to include reporting daily operational problems and/or needs to achieve goals and objectives of the NCC. Serves as a Talent Management System (VA TMS) Administrator for the NCC: records training events for NCC personnel, manages user accounts and coordinates technical support, generates compliance/deficiency reports for all mandatory training, and monitors VA TMS reports to track projected and completed training. Serves as subject matter expert for the NCC; Maintains the NCC training and reference materials for the division. Serves as Supervisor for trainees during Initial PCR Training; May serve as "acting" team supervisor, when needed. Develops and manages a division training program that effectively assesses training needs: solicits input from management and employees, analyzes local and national call quality results, and conducts call review to identify trends. Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor. Promotion Potential: Not Applicable/Position is at full performance. Work Schedule: Full time, Monday - Friday, 8:00 AM - 4:30 PM Compressed/Flexible: Not Available Telework: Not Applicable. This is a remote position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Training Specialist; PD37006A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.