Medical Administrative Assistant

The incumbent works at the W.G. (Bill) Hefner VA Medical Center (VAMC) located in Salisbury, North Carolina in Chief of Staff Office (COS). This position has responsibility for reporting and setting up clinic profiles within the Veterans Health Information Systems and Technology Architecture (VISTA) computer system.

Major duties include, but are not limited to: Communicates to the clinic profile manager related primarily to access and clinic profile management and appraised of events and decisions which could have a significant impact on the successful operation of the clinic profiles and other Data Quality programs. Effectively build slots, manages slot conversion, leaf portal requests for clinic profile, build simple clinical profiles as assigned. Effectively and accurately update information associated with clinic names including clinic address, phone numbers and other related information. Always available on teams to provide excellent customer services to scheduling staff and clinical services. Performs data retrieval and analysis of abstracted data for Medical Center management and clinic staff for validation (example: VistA, CPRS, reports, etc.). Incumbent validates national reports against local reports of workload statistics. Work Schedule: Monday - Friday 8am - 4:30pm Telework: Adhoc, as determined by agency policy. Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Assistant/PD016300 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.