Room Service Server

* Prepare station in anticipation of the day's business.
* Stock work areas with China, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
* Check VIP list, and communicate orders to the kitchen and the next room service shift.
* Set trays and tables according to established standards.
* Deliver orders according to established standards.
* Retrieve trays on a timely basis.
* Ensure quality of food - beverage being delivered and communicate with Manager/Captain/Kitchen.
* Prepare and deliver amenities and replenish as needed.
* Perform opening and closing duties according to established sidework checklist.
* Have a thorough knowledge of menus and current specials and upsell items to guests.
* Answer the telephone while maintaining the established standards.
* Approach all encounters with guests and employees in a friendly, service-oriented manner.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag
when working.
* Team members must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.