Veterans Claims Examiner

This position is in Compensation Service. The goal of Compensation Service is to deliver world-class service to Veterans and their families through effective communication and management of people and business processes. The functions of this staff are to develop, facilitate and implement training for employees in the Compensation business line and to serve as subject matter experts. The position requires individuals to act in a confidential manner with respect to labor management relations.

Specific duties include: Prepare clear and concise documents. Assists in developing and updating procedural guidance for distribution to field offices. Drafts training letters, writes briefing papers, and answers Congressional and external stakeholder inquiries. Research Veteran-specific issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions. Deals with issues of both sensitive or of a high-profile nature while advising leadership on the national or local impact of changes in process, protocol, or legal statutes, which may affect or shape the future direction of the organization. Uses efficient learning techniques to acquire and apply new knowledge and skills, using training, feedback, or other opportunities. Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods. Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions, which support operations delivery or supporting delivery of benefits or services to Veterans. Develops and conducts training on a national level that supports policies and procedures. Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations. Responsible for the creation of instructional materials through the utilization of various training authoring tools, in accordance with course objectives. Plans, organizes and delivers instruction in ways that maximize student learning and employ appropriate instructional methods and strategies to meet the diverse needs of students. Evaluates student performance fairly and consistently. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of training programs or operations in meeting established goals and objectives. Monitors training programs and activities supporting compensation and pension benefits and services provided to Veterans, their dependents, or beneficiaries. Works in close cooperation with other elements of VBA as it relates to Veterans benefits. The incumbent represents Compensation Service management at meetings and conferences within VA, at other Government agencies, with VA contractors and with representatives of service, civic and fraternal organization. Assists field stations with instructions for implementing policy, procedures, or training. Studies program operations, new legislation, automated systems, management initiatives, and the operation of interacting programs and organizations to develop new and modified operating instructions and training material. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-13. Work Schedule: Full time, Monday through Friday, 8:00AM - 4:30PM. Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Claims Examiner; PD39944A and PD41526A Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

There is no education substitution for this grade level.