Associate Customer Onboarding Coordinator

Symetra offers a thrilling chance to become part of our team as a Associate Customer Onboarding Coordinator!

About the role

The Associate Customer Onboarding Coordinator is responsible for supporting the implementation of sold groups that are generally under 250 lives for Life, AD&D, Disability, and Supplemental Health Benefits. This role supports the installation of assigned small-group cases from post-sale through delivery of final implementation materials, billing setup, and transition to Account Management. 

What you will do

• Coordinate routine small-group implementations Accountable for coordinating the implementation of generally noncomplex groups under 250 lives. Partner with internal departments such as Contracts, Claims, Underwriting, Compliance, Billing, Sales, Account Management, and Operations to support timely and accurate onboarding of new Workforce Benefits customers. Responsibilities may include tracking implementation milestones, collecting required information, updating implementation tools or trackers, preparing standard implementation materials, and ensuring required tasks are completed according to established timelines.
• Research and resolve standard implementation items Research routine installation questions and partner with internal teams to resolve standard implementation issues. Review submitted information for completeness and accuracy, identify missing or inconsistent items, and follow up with appropriate internal or external partners. May assist with reviewing standard contract drafts or implementation documentation to confirm alignment with submitted employer information. Escalates complex, unusual, or high-risk issues to a senior team member, manager, or appropriate business partner.
• Support customer, broker, and internal communication Communicate directly with customers, brokers, consultants, and internal partners through email, phone, or video conference to support the implementation process. Provide status updates, request missing information, answer routine process questions, and support a smooth transition to Account Management. May assist with eligibility feed coordination for standard cases, working with internal partners and escalating technical or complex feed issues as appropriate. Supports other Implementation Managers with projects, documentation, or peak-season implementation activities as needed.

Why Work at Symetra

Here’s what some of our employees share about why they choose to work at Symetra:

“If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!” - Cindy J. G., Sr. Product Owner

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $24.62 - $41.04 plus eligibility for annual bonus program.

What you will do

• Coordinate routine small-group implementations Accountable for coordinating the implementation of generally noncomplex groups under 250 lives. Partner with internal departments such as Contracts, Claims, Underwriting, Compliance, Billing, Sales, Account Management, and Operations to support timely and accurate onboarding of new Workforce Benefits customers. Responsibilities may include tracking implementation milestones, collecting required information, updating implementation tools or trackers, preparing standard implementation materials, and ensuring required tasks are completed according to established timelines.
• Research and resolve standard implementation items Research routine installation questions and partner with internal teams to resolve standard implementation issues. Review submitted information for completeness and accuracy, identify missing or inconsistent items, and follow up with appropriate internal or external partners. May assist with reviewing standard contract drafts or implementation documentation to confirm alignment with submitted employer information. Escalates complex, unusual, or high-risk issues to a senior team member, manager, or appropriate business partner.
• Support customer, broker, and internal communication Communicate directly with customers, brokers, consultants, and internal partners through email, phone, or video conference to support the implementation process. Provide status updates, request missing information, answer routine process questions, and support a smooth transition to Account Management. May assist with eligibility feed coordination for standard cases, working with internal partners and escalating technical or complex feed issues as appropriate. Supports other Implementation Managers with projects, documentation, or peak-season implementation activities as needed.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

 

Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

 

Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

 

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

 

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

 

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered