Program Analyst

This position encompasses the work performed by the Program Analyst position in the Supplemental Nutrition and Safety Programs (SNAS) office. The work conducted can be a combination of training, technical assistance, resource development & implementation, program & policy analysis, program monitoring & oversight, and operational administration of a Federal nutrition assistance program.

Provide front line support for ordering USDA Foods, managing inventories, tracking shipments, and navigating federal food distribution systems.

Assist users with inventory reconciliation, order lifecycles, delivery coordination, and data relationships across federal and state distribution points.

Update and validate ship to delivery addresses, names, and assignments while following system rules and preventing routing or data conflicts.

Troubleshoot complex workflows, data validation issues, inventory transactions, and coordination steps involving multiple agencies.

Resolve issues involving permissions, roles, program eligibility workflows, and access dependencies across federal and state managed system components.

Coordinate escalations with program teams, warehouse operators, vendors, and subject matter experts; document handoffs, resolutions, and root causes.

Stage test data, prepare training scenarios, coordinate access for states and tribal organizations, and align training with system maintenance windows.

Develop training materials, FAQs, troubleshooting guides, and knowledge content based on recurring issues, trend analysis, and user feedback.

See the Qualifications section for education that may be qualifying for the specific grade level.