Customer Service Administrator

Position Purpose 

Administer RGA’s, credits, OFI’s (Opportunity for Improvement) and CC’s (Customer Comments) for the division & other divisions (as a shared resource) in accordance with associated operating procedures.

Essential Functions 

1. Administer and maintain detailed records for RGA’s, credits, no-charge shippers & invoice only.
2. Process all OEM OFI’s and CC’s via ACTION database.
3. Prepare and maintain daily reports
4. Release all new Sales Orders and Order Changes daily in KBM/AS400, generating electronic Sales Order Acknowledgements.
5. Interact closely with Technical Customer Service department, Trailer Account Managers and Quality and plant personnel.
6. Maintain data and create PowerPoint presentations for Management Review.
7. Attend weekly Quality CI (Continuous Improvement) meetings.
8. Participate in audits with internal/external auditors.
9. Other duties as assigned.

Education and Training

• Bachelor’s degree in Business Administration or related field preferred.
• Experience in Quality a plus.

Minimum Qualifications 

• 1-3 years experience in Customer Service or Sales.
• Mechanical inclination.
• PC skills required (Excel, Word, PowerPoint, Email). KBM/AS400 skills a plus.
• QAD skills a plus.

Physical Demands 

• Extensive sitting to perform tasks.

Environmental Conditions 

• Office setting.

Behavioral Traits 

• Excellent interpersonal and communication skills.
• Self-starter; able to make sound decisions on behalf of the customer and company.
• Excellent interpersonal and communication skills.

*This is not a comprehensive list of duties. Duties may change without notice in management’s sole discretion.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.