Resolution Center Representative

Are you looking to grow your banking knowledge? Are you the ‘go-to’ person on your team? Do you love learning? If so, the Resolution Center is now accepting applications for a Resolution Center Representative.
 
As a Resolution Center Rep, you will be responsible for providing support and assistance to bankers across the holding company through answering calls, IMs, and emails. You will use problem-solving skills to provide accurate and timely responses. In this role, we expect you to follow the livingLEGENDARY standards, especially taking responsibility and valuing the experiences we create. We will train you how to answer questions related to new accounts, transactions, processing, document workflow, regulations, retail, and more. Through this knowledge, you will be able to educate and provide exceptional customer service to fellow bankers.

So why join the Resolution Center Team?
• The Resolution Center is the internal hub for all things retail banking.
• The Resolution Center only works with internal bank employees – no external customers.
• The Resolution Center does not sell any products.
• Jeans Day every day
• This position is located in Jefferson City.  Once you are fully trained, you will have the opportunity to work from home with a hybrid schedule.

We are looking for problem-solvers, great communicators, multi-taskers, and organized individuals. We want you to have a passion for helping others and for continuous improvement. To be successful in this role, you will need to have 2 or more years of banking experience. Teller or Customer Service experience is preferred but not required.