GUEST SERVICE REPRESENTATIVE

This position will be assigned to the 341 FSS Malmstrom Inns & Suites. This position is considered flexible. You are guaranteed 0 hours, however could work up to 40 hours per week. As a flexible employee, you are not eligible to earn leave or other NAF benefits. This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. This incumbent must meet state and legal age requirements for sale of alcoholic beverages.

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13080018

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position DOES NOT allow for education substitution.