About the role
To provide quality service for Williamson Medical Center health system and the community by being the first impression in the HR office. Possesses intermediate to advance level of Microsoft Excel & Word; excellent telephone & face-to-face customer service skills.
Position Requirements
- Associates Degree preferred or combination of experience education will be considered.
- At least three years of clerical/office experience. Strong organizational skills
- Proven record of strong customer service skills
- Intermediate to advance Microsoft Excel & Word Meditech
- Excellent interpersonal skills, both on the phone and in person.
- Office and all areas pertinent to position
- Prolonged sitting, consistent keyboard and terminal usage, affective oral and written communication, standing, bending and stooping for filing purposes.
Key Results
- Facilitates the new hire process including, but not limited to, initiating online orientation and assisting new hires with paperwork completion and forwarding direct deposit information to payroll.
- Processes background checks and enters Form I9 information into E-Verify.
- May assist with or act as backup to enter new hires in necessary HCM applications and assembles applicable files (online or hard copy).
- Processes Agency hires and maintains log of active contract staff in the organization.
- Assists recruiters with scheduling interviews and new hire appointment, answers all incoming phone calls for the office, coordinates leaders meeting up with interviewees and assists walk-ins.
- Accurately maintains all employee files to meet legal and Joint Commission standards. Performs filing responsibilities in a timely manner, ensuring pending document file is empty at the end of each week.
- Completes Verifications of Employment.
- Accurately distributes and processes PAFs and terminations as needed.
- Onboard all volunteers to the organization, works with Volunteer Coordinator to ensure all onboarding activities are complete.
- Orders office supplies and tracks inventory.
- May coordinate or assist with hospital-wide employee events and projects.
- Performs other duties as assigned.
- Properly uses all safety measures, devices, and systems provided. Corrects or reports any safety hazards identified. Fills out event notification when appropriate to help prevent future accidents.
- Follows all infection prevention policies and practices good hand hygiene
- Completes all HealthStream education assignments by the due date.
- Displays compassion and respect for patients, visitors, and co-workers.
- Responds promptly to all requests for assistance in a way that demonstrates care, courtesy, and respect.
- Serves as an ambassador for WMC and works to improve the image of WMC as we meet the health care needs of the communities we serve.
- Takes responsibility to guard each patient's privacy and confidentiality. Follows all HIPAA and privacy guidelines.
- Demonstrates good stewardship of WMC's financial resources and does not waste.
- Is committed to open, honest, and timely communication, and delivers any messages with courtesy, clarity, and care.
- Demonstrates a commitment to teamwork.
- Displays professionalism at all times, takes responsibility for their actions, words, and appearance; and follows through on their commitments.
- Demonstrates a commitment to the Mission, Vision, and Values of Williamson Medical Center.
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