Communications Specialist

The My Healthy Vet (MHV) Change Agent Coordinator leads the facility's efforts to integrate MHV and SM among healthcare providers and patients. Serves as SM liaison and administrator to VISN and National MHV teams. This position is responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plans.

This vacancy has been amended to reflect Physical Demands under Duties. This position is responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress. The core duties of this position include but are not limited to: Provides administrative and clerical support. Schedules appointments, coordinates meetings, and/or schedules conferences and teleconferences for clinic leadership. Answers telephone calls and answer inquiries from internal and external customers pertaining to online library services, My HealtheVet, VEC, and e-Benefits Ensures all mandatory documents referencing My HealtheVet and e-Benefits for Veterans are tracked and completed. Analyzes information and data; assists in preparation of presentations and proposals. Assists in the management of fund control points and Government Purchase Card. Identifies and recommends methods of eliminating, consolidating, simplifying or improving procedures and processes. Leads the facility's efforts to integrate My HealtheVet and Secure Messaging among healthcare providers and patients. Ensures the enrollment, authentication, and training on program usage of the My HealtheVet, VA.gov, and Secure Messaging. Serves as the Secure Messaging liaison and administrator to VISN and National My HealtheVet teams. Work Schedule: Monday to Friday, 7:30am to 4:00pm Telework: ADHOC Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD040170 Physical demands: Work is primarily sedentary, but may require lifting, periods of standing during presentations, briefings, speeches, health fair activities, etc., although some light physical effort may be required.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.