Billing Team Lead

Overview

Lead and oversee the day to management of a billing team to achieve company goals.

Responsibilities

Assist management in a smaller size/ratio

• As a leader of a team you will respond to questions and issues within your team (and other teams as needed)
• Delegate work projects as needed
• Coaching team members when required to improve performance concerns

Mentoring:

• Teams: Hold regular (weekly) individual and group training
• New processes, procedures, developments
• Team concerns and needs
• Bill Process tracking / Uploaded Data
• New Hires: Mentor with regular meetings for the first month of employment
• At least three times per week or daily if needed
• Train on Conservice Tenets, Client Customer Service expectations, Monthly Billing Cycle, Goal setting, Accountability, Google Mail, QC Procedures, Time Management, AND 3 mo. Expectation

Training:

• Train team members of their job responsibilities (both 1 on 1 and as a group)
• Track Certifications and follow up with team members to complete on time
• Discuss information effectively to avoid having to train on it multiple times
• Hold weekly team meetings to review specific issues, new processes, general team info
• Assist in TL's new hire training program

Quality Improvement

• Give and receive suggestions to better the company and/or processes
• Be open to finding a better way to do things and acknowledge if a team member has a
  better way; good ideas may be implemented company wide.

Personnel Assistance

• Be the example for your team and others around you. Follow all company policies.
• Be on time and ready to work
• Professional dress and attitude
• Time off
• Monitor scheduling (breaks, vacations, call-ins)
• Review the Policy/Procedure Handbook with your team
• Coach/Discipline team members when required to improve performance concerns. *Forms available when needed
• Motivate your team and those around you to have a positive attitude, better output and a general desire to be the best that they can be.

Operational

• Assist team members by providing Quality Control and Passwords when required
• Demonstrate the ability to QC all exceptions assigned within 24 hours to ensure timeliness of billing
• Monitor work production and prevent errors by checking Move ins, Move outs, Utility Difference, and Statistics, Billing Summaries, and Recovery QC in detail. Cross reference with Synergy data and check provider bill amounts. Call providers when necessary
• Maintain a portfolio of regular billing in addition to leading large takeovers or startups
• Monitoring team members emails and workload while on vacation or absent
• Test Ewoks that are assigned in a timely manner
• Track QCA's and ATL's on team to ensure that all EWOKs that are assigned are tested in a timely manner.

Qualifications: 

• Excellent organizational, time management and stress management skills
• Understanding of the billing process
• Understanding of the company purpose, goals and objectives
• Teamwork
• Leadership
• Excel Proficiency
• Yoda/SW Proficiency
• Excellent Customer Service
• Training and leadership skills