Manager, Governance, Risk & Reporting

Qualifications & Requirements

Leadership & Program Management

• 10+ years of progressive experience in audit management, program delivery, governance, or closely related discipline, with demonstrated leadership.
• Proven ability to lead, influence, and hold accountable cross-functional teams and stakeholders without formal reporting authority.
• Strong process orientation with meticulous attention to detail and the discipline to maintain governance standards under competing priorities.
• PMP®, PgMP®, or equivalent program/project management certification required.

Audit & Compliance Expertise

• Membership in the Institute of Internal Auditors (IIA) or ISACA preferred.
• Demonstrated experience leading complex, multi-vendor MSP audits, accreditation programs, or compliance initiatives in a technology or managed services context.
• Deep familiarity with GRC frameworks, audit control libraries, evidence management, control language interpretation and remediation tracking.
• Experience with ISO, SOC, or equivalent third-party compliance audit programs is highly valued.

Reporting, Data Analytics & Strategic Insights

• Demonstrated experience leading a reporting or analytics function — designing and owning dashboards, KPI systems, and data pipelines that translate operational and program data into executive-level strategic insight and decisions.
• Proficiency with enterprise reporting and BI tools (Power BI, Tableau, or equivalent); comfort working with data from multiple source systems.
• Ability to extract insight from complex data, model risk, identify trends, and build data narratives that directly drive senior-leadership decisions on revenue, risk, and investment.
• Demonstrated track record establishing data governance standards — sources of truth, validation and quality controls, and stewardship protocols — for an executive-facing reporting function.
• Experience with ServiceNow PPM, Jira, or equivalent program management platforms.

Technical & Communication Skills

• Skilled in public speaking and delivering presentations via video, executive briefings, and written reports.
• Exceptional written and verbal communication skills, with the ability to align multiple stakeholders toward a common goal.
• Adept at leveraging Agile methodologies for program and task execution.
• Familiarity with AI-enabled automation and workflow tooling in an audit or compliance context is a strong asset.

Professional Attributes

• A strategic thinker who views audit management as a business capability, not simply a compliance obligation.
• Creative and analytical problem solver with a proactive mindset.
• Resilient change agent who embraces complexity and continuous learning.
• Passionate about process improvement, data-driven strategy, and technology-driven solutions.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $180,000.00 to $185,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email taposting@wwt.com. 

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges. 

Position Summary

We are seeking an experienced Manager, Governance, Risk & Reporting to lead and evolve both the governance, risk, and compliance program and the reporting, data analytics, and strategic insights function within our Managed Services organization. This is a leadership role that sits at the intersection of governance, risk and compliance, revenue integrity, and data-driven decision-making — making it one of the most strategically important functions within Managed Services.

The ideal candidate brings deep expertise in audit governance, risk and compliance (GRC), and program management, paired with equally strong capability in data analytics, reporting design, and translating insight into strategic action. They think programmatically lead through influence and understand that both audit management and data-driven reporting are, ultimately, business capabilities that shape how the organization decides and grows.

The candidate will use that expertise to govern end-to-end compliance and risk management programs, protecting and enabling revenue flow and controlling program risk. With equal weight, the candidate will lead a dedicated reporting, analytics, and strategic insights capability, directing the team and the data pipelines that turn operational information into the dashboards, KPIs, and forward-looking intelligence executives rely on to make key business decisions. Across both, the candidate will govern complex, multi-vendor programs spanning our Managed Services portfolio and lead cross-functional teams with precision and accountability.

Key Responsibilities

Governance, Risk & Compliance

• Provide oversight of the full lifecycle of Managed Services audit programs from planning and scoping through execution, evidence collection, remediation, and close-out, holding program owners accountable for meeting all requirements.
• Govern the monthly, quarterly, and annual GRC review cadence, setting the calendar, accountability frameworks, and escalation protocols, and holding program leads accountable for surfacing risk and driving issues to closure.
• Set the standards for audit control libraries across vendor programs, direct the team and SMEs performing gap analyses, and hold remediation owners accountable for driving plans to close on agreed timelines.
• Govern evidence collection and documentation standards across all audit programs, holding Individual Contributors and Managers accountable for consistent quality, defensibility, and on-time delivery.
• Serve as the primary point of accountability for ISO, SOC, and vendor MSP audit engagements — including Microsoft, Cisco, Google, VMware, AWS, and other OEM partners, directing the program leads responsible for planning, evidence gathering, and audit submission activities.
• Maintain a proactive risk posture across the portfolio, directing the team's risk identification and scenario modeling work, challenging findings, and surfacing mitigation strategies to leadership before issues become material.
• Represent the governance and risk function in corporate Business Process Management Lifecycle (BPML), Business Continuity Planning (BCP), and Disaster Recovery (DR) initiatives, ensuring Managed Services requirements, the right team members, and current program content are accurately reflected throughout.
• Own the Managed Services Information Security Management System (ISMS) policy review cycle — directing the team’s periodic review of all Managed Services ISMS policies, ensuring they remain current, aligned to ISO standards, and accurately reflect the organization’s risk posture and operational controls.
• Own and govern the Privileged Access Review (PAR) program for Managed Services — setting the review cadence and scope, directing the team’s execution, holding access owners accountable for timely attestation and remediation, and ensuring outcomes are documented and defensible for compliance and audit purposes.
• Own and govern the All Access Review program for Managed Services — overseeing the end-to-end review of user access entitlements across systems and platforms, ensuring access rights remain appropriate, least-privilege principles are upheld, and review outcomes are tracked to closure with clear accountability.
• Lead the Monthly Governance and Compliance meetings for Managed Services — setting the agenda, directing the preparation of status reporting and risk content, facilitating cross-functional discussion of open compliance items, and ensuring action owners are held accountable for follow-through between sessions.

Programmatic Management & Revenue Control

• Set the audit program strategy as a revenue-protection mechanism, and hold program owners accountable for keeping Managed Services accreditations, certifications, and vendor compliance statuses current, defensible, and aligned to commercial commitments.
• Partner with Go to Market (GTM) and Business Development (BD) on the business case for MSP accreditations at the function level, directing the team's analysis of revenue exposure and margin risk arising from program gaps, lapses, or unfavorable audit outcomes.
• Set strategic prioritization across audit workstreams, directing investment and team effort toward programs with the greatest revenue-enabling potential or highest risk consequence.
• Govern executive-facing publication of quarterly audit schedules, program cost analyses, membership requirements, and risk frameworks — directing the team's outputs and ensuring full transparency and accountability across the portfolio.
• Oversee work assignment and resource utilization across the team — leveraging a PPM or equivalent tooling — and hold managers accountable for efficient allocation against audit cycles and deadlines.
• Sponsor and prioritize AI-enabled automation and workflow improvements across audit tracking, evidence collection, and compliance reporting — directing the team's delivery and measuring impact on manual overhead.
• Own the periodic refresh of audit governance frameworks, directing the team to incorporate lessons learned, emerging regulatory requirements, and continuous improvement opportunities.

Stakeholder Engagement & Senior Leadership

• Lead without direct authority and align cross-functional teams, SMEs, and business leaders across Services, Sales, Finance, Business Development, Technical Pre-Sales, and Solution Development to deliver audit outcomes on time and to standard.
• Serve as the executive-facing voice of the audit program, presenting to steering committees and senior leadership on audit status, risk posture, strategic recommendations, and program investment decisions.
• Govern the communication cadence and content reaching stakeholders owning the messages on audit health, risk escalations, remediation plans, and required actions, and ensuring the team delivers them on a regular cadence.
• Build and maintain strong working relationships with external vendor and OEM audit teams, positioning Softchoice/WWT as a preferred, high-compliance partner.
• Oversee team member engagement and experience during audit cycles — holding managers accountable for sustainable workloads and a high-performance, high-trust working environment.

Data Analytics & Strategic Insights

• Lead the Managed Services reporting and analytics function as a distinct organizational capability — setting the analytics roadmap, directing the analyst team responsible for the dashboards, KPI frameworks, and data pipelines, and holding the function accountable for delivering real-time and trend visibility across operational performance, risk posture, and broader Managed Services outcomes.
• Set the measurement agenda for the function — defining which metrics matter across operational performance and governing how the analyst team collects, validates, and reports them.
• Own the quality and strategic framing of the function's executive-grade narratives — coaching analysts on how to translate complex operational data into clear strategic insights and curating the messages that reach senior leadership on revenue, risk, investment, and growth.
• Own the function's executive-level partnership with Business Intelligence, Finance, and Operations — directing the analyst team's integration work so that audit and operational outcomes inform revenue forecasting, capacity planning, and strategic investments.
• Lead, develop, and grow a team of reporting and data analysts — setting performance expectations, coaching on analytical rigor and executive communication, prioritizing the team's portfolio, and building the analyst bench as the function scales.
• Establish and enforce data governance standards for the function — defining data sources of truth, validation and quality controls, access and stewardship protocols, and the operating model that keep Managed Services reporting trusted at the executive level.
• Hold the team accountable for maintaining program documentation libraries — including current health reports, status updates, and risk registers — so that stakeholders have reliable, timely access to program information.
• Set the strategic direction for data analytics and insights extraction as a decision-making capability — defining where pattern detection, predictive modeling, and scenario analysis should be applied, directing the team's execution, and shifting the function from reactive reporting to forward-looking organizational intelligence.
• Be accountable for the reporting/analytics functions — directing the team's measurement frameworks for ROI and ensuring program performance and data-driven decisions connect to revenue protection, customer trust, and competitive positioning.