Lead, Service Tech - PHC

• Completes appropriate home safety evaluation and patient/caregiver education related to ordered equipment and supplies
• Performs equipment setup, orientation, and demonstration of the safe operation and use of HME
• Assists in general warehouse duties such as stocking, rotating inventory, receiving, shipping, and processing equipment and supplies
• Ensures courteous and efficient service is provided daily to patient base and referral sources
• Ensures proper regulatory compliance is maintained as it pertains to FDA, ACHC, DOT, and HIPPA
• Delivers and sets up DME equipment and instructs patients on the basic use
• Loads and unloads DME equipment, oxygen, and medical supplies onto delivery truck and ensures it's properly secured and organized
• Cleans and function tests all incoming dirty equipment as needed and assists with ordering and stocking of warehouse equipment and supplies
• Ensures all routine vehicle maintenance is scheduled and performed as outlined by DOT Polices
• Assists with hiring, coaching, performance appraisals, and disciplining of subordinate staff
• Assists with daily supervision of departmental staff

Education/Experience:

• High school diploma or GED equivalency preferred
• Must have a valid driver's license with a good driving record
• Must have a working knowledge of the delivery service area and route planning
• Previous delivery and/or warehouse experience preferred
• Familiar with safe handling and transport of compressed medical gas
• Must possess strong organizational and time management skills
• Must be available to work flexible hours and rotate on-call responsibilities
• Must have excellent verbal communication skills
• should have knowledge of Word Processing Software and ability to use mobile devices such as a smart phone

Physical Demands:  The employee must occasionally lift and/or move up to 75 pounds.