Supervisory Veterans Service Representative (Assistant Coach)

The Supervisory Veterans Service Representative (Assistant Coach) serves as the alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This position supervises staff who adjudicates and authorizes Veteran's compensation and pension claims.

Specific duties include, but are not limited to: Effectively plans and assigns work to the team, understanding the relationships of tasks routinely assigned to the team. Oversees work which requires extensive coordination and integration and makes recommendations concerning workload management, the optimum mix of staff in consideration of operating costs and program effectiveness, introduction of improvements to work methods and processes, and assessing the readiness of individuals for the certification process. Validates time and leave records, approves/disapproves leave, prepares vacation schedules and keeps employees informed of time and attendance matters. Counsels employees regarding disciplinary matters (e.g. provides warnings and written counseling). Refers more serious complaints and grievances to division level management along with recommendation for action. Maintains effective labor/management relationships and accomplishes personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives and regulations. Serves as subject matter expert when responding to higher level inquiries or obtainingnecessary information or evidence to ensure pending claims are properly adjudicated. Gathers and interprets a wide range of qualitative and quantitative data to recommend appropriate actions. Performs other duties as assigned. Promotion Potential: This position is being selected at the full performance level. Work Schedule: Full time, 8:00 am - 4:30 pm, Monday through Friday. Hours to be determined by hiring office. Compressed/Flexible: Hours to be determined by hiring office. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Remote/Virtual: This is not a remote/virtual position. Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach); PD02102A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. You may be required to serve a probationary or trial period. Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position. Failure to successfully complete the supervisory probationary period will result in the employee being reassigned to a position in the agency of no lower grade and pay than the one the employee left to accept the supervisory or managerial position. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. A complete application package must be submitted: Resume, transcripts, and any other required documents. You will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.

There are no educational substitutions for the grade 12 level.